John Aboud

Organized and client-focused professional with strong experience in information management, program coordination, and administrative support. Seeking a Program Administrator role where I can apply my strengths in planning, communication, and service delivery to support effective program operations. Strong planning and organizational skills, with experience coordinating tasks, managing workflows, and supporting program implementation.

Proven client service orientation, coaching users, resolving issues, and providing clear guidance. Skilled in information and records management, including repositories, shared drives, and data organization. Effective communicator, able to explain processes, document procedures, and support stakeholders.

Demonstrated initiative in identifying issues, recommending improvements, and supporting change. Reliable team contributor with strong attention to detail and commitment to accuracy. Adaptable and able to manage multiple priorities in fast-paced environments.

Information Management Service Officer (SI-02) - Foreign Affairs Canada and International Trade - Ottawa, Ontario

(2004-11)

• Supported program delivery by coaching clients on email management, drive organization, and corporate repository usage
• Conducted follow-ups to ensure successful implementation of new information management systems, demonstrating strong planning and coordination
• Analyzed workgroup and personal network shares; provided recommendations to reduce storage usage and improve information organization
• Delivered front-line client support, resolving issues and escalating complex cases appropriately
• Ensured compliance with departmental information management standards through documentation, monitoring, and user guidance
• Contributed to process improvements by identifying inefficiencies and supporting change initiatives
• Communicated technical concepts in clear, accessible language to diverse client groups

Manager - Metcalfe Pizza - Metcalfe, Ontario

(1999 - 2003)

• Coordinated daily operations, including scheduling, workflow planning, and staff supervision
• Trained employees, provided performance feedback, and supported team development
• Managed inventory, expenses, and daily financial reporting with strong attention to detail
• Ensured high levels of customer satisfaction and resolved service issues promptly
• Maintained accurate records and supported operational decision-making

Sales Representative - Natural Clean Vacuums - Hamilton, Ontario

(1999)

• Delivered customer service and product information through telemarketing
• Maintained accurate records of customer interactions and sales activities
• Recommended improvements to communication and sales approaches

Electronics Engineering - Digital Technician - Algonquin College (2002 - 2004)

Electronics Engineering - Telecommunications - Algonquin College (2001 - 2002)

Ontario Secondary School Diploma (O.S.S.D.) - St. Mark High School (1995 - 2001)