Mechanical engineer with total of 18 years heavy equipment service supervisor in Caterpillar dealership
Experience
I have 18 years’ experience as a heavy equipment service Supervisor.
Skilled team leadership in multinational organizations’.
Strong technical knowledge in CAT machinery ‘wheel loaders, excavators, bulldozers, motor graders, skid loaders, forklifts, etc.
Machines components disassembly and assembly, inspection and analysis ‘Engine, transmission, hydraulic components, applying technical procedures for troubleshooting and investigation.
Perfect in CAT SIS, parts list finding, specifics finding, flash files download,… etc.
Very good in DBS utilization, job open, parts, labor and Misc cost posting, quotes and invoices.
Model the way for safe, environmentally sound and healthy work behaviors in support of company's Health and Safety Policies, Programs and initiatives.
Ensure all employees comply with established customer safety rules.
Provide excellent customer service as key contact for shop service requirements and building a good relationship with the customers.
schedule work orders to maximize productivity of shop operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service.
Create quotes, review and prepare invoices for internal and external customers.
Manage work-in-progress (WIP) and contamination control.
Investigate and report accidents or near messes.
Identify and resolve issues by initiating corrective actions on shop floor and for office procedures.
Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training.
Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures.
Work with a sense of urgency and foster a team environment to encourage growth.
Well organized and inherent, maintain the discipline.
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service.
Education
Mechanical power engineering from Alexandria university on 2004
