Ramy Essa

Mechanical engineer with total of 18 years heavy equipment service supervisor in Caterpillar dealership

• I have 18 years’ experience as a heavy equipment service Supervisor.
• Skilled team leadership in multinational organizations’.
• Strong technical knowledge in CAT machinery ‘wheel loaders, excavators, bulldozers, motor graders, skid loaders, forklifts, etc.
• Machines components disassembly and assembly, inspection and analysis ‘Engine, transmission, hydraulic components, applying technical procedures for troubleshooting and investigation. 
• Perfect in CAT SIS, parts list finding, specifics finding, flash files download,… etc.
• Very good in DBS utilization, job open, parts, labor and Misc cost posting, quotes and invoices. 
• Model the way for safe, environmentally sound and healthy work behaviors in support of company's Health and Safety Policies, Programs and initiatives.
• Ensure all employees comply with established customer safety rules.
• Provide excellent customer service as key contact for shop service requirements and building a good relationship with the customers.
• schedule work orders to maximize productivity of shop operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service.
• Create quotes, review and prepare invoices for internal and external customers.
• Manage work-in-progress (WIP) and contamination control.
• Investigate and report accidents or near messes.
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures.
• Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training.
• Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures.
• Work with a sense of urgency and foster a team environment to encourage growth.
• Well organized and inherent, maintain the discipline.
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service.

Mechanical power engineering from Alexandria university on 2004