Johniela Harrigan

Seeking a position where my skills and motivation will assist in cultivating growth in any organization. I am a client-focused individual who is always trying to achieve the best results. I consistently try to exceed clients' expectations.

Administrative Assistant at The Viking Corporation (2026-04 – Present)

• Answers phone and emails, routing inquiries to the right department
• Prepares information and research for executive needs and performs any other duties assigned to support the company
• Create invoices for vendors and customers with regards to shipping
• Maintains records of shipments, deliveries, and customs paperwork
• Ensures documentation meets customs and regulatory requirements
• Manage calendars and schedule meetings for managers.

Receptionist at Janet's Island Spatique (2024-09 – 2025-09)

• Answered incoming calls and provided detailed information about spa services, prices and products if needed
• Responded promptly to client inquiries via email
• Scheduled clients for spa services
• Contacted clients with follow-up reminders for their upcoming services
• Greeted clients professionally upon arrival and introduced them to treatment room
• Checked clients in and out in a timely manner
• Recommended skincare products to customers from the line carried by the spa
• Maintained accurate client records and billing information in Vagaro system
• Processed payments through Vagaro system
• Operated cash register quickly and efficiently
• Maintained calendar and ensured that clients' accounts were updated
• Collaborated with vendors for the distribution of the spa product line.

Administrative Assistant at Grand Jewelers (2022-03 – 2024-08)

• Assisted in planning and implementing administrative improvements including organizational changes and work systems, answered phone inquiries, directed calls and provided basic company information
• Prepared reports, presentations and data, as well as maintaining files, records and correspondence for meetings
• Handled confidential information; organized and maintained files
• Prepared information and research for executive needs and performed any other duties assigned to support the company
• Maintained liaison with other companies providing support services such as data processing, accounting and personnel
• Managed company's accounts through QuickBooks and reconciled bank statements
• Prepared Gross Receipts monthly Tax Return
• Deposited company's checks and prepared checks for vendors
• Prepared and mailed appraisals for jewelry sold
• Ordered office supplies through local vendors
• Mailed out appraisals and GIA Certificates to customers through USPS system.

Patients Accounts Analyst at Schneider Regional Medical Center (2017-06 – 2021-05)

• Responsible for follow-up and collection efforts including insurance and patient payment follow-up as well as Government clients
• Identified problem accounts with payers; investigated and corrected errors, followed-up on missing account information and resolved past-due accounts
• Knowledgeable of payor contracts and ability to read and analyze explanation of benefits and remittance forms
• Identified and resolved credit balances
• Recorded client payments in appropriate accounts, identified and resolved payment discrepancies
• Hands-on knowledge and experience of cash application functions (electronic and manual payment posting, credit balance resolution, refund processing and daily cash deposit/ posting reconciliation
• Transferred balance to the appropriate party for additional billing if required
• Documented deductible, copay coinsurance in notes in Patient Account System; included remit date and date of service
• I interacted with Medical Staff, Department Directors/ Managers, Head Nurses, third party payer representatives and business associates to accomplish all responsible duties
• Utilized Clearing House software for accurate billing daily
• Utilized online and other resources for correction of returned claims, keying of claims and adjustment of paid claims
• Monitored and reported updates for commercial insurance as it related to billing and collection practices
• Worked assigned reports in all systems for timely resolution
• Demonstrated service and success in teamwork and consistent high productivity and quality
• Assisted Manager with the training of new employees and back checked employees' work.

Data Entry Clerk at Immigration Department (2010-03 – 2013-12)

• Input data of people who entered and exited the country into the Immigration System
• Updated files of immigrant workers who required work permits and other related documents
• Assisted clients and managed front desk in the absence of Senior Immigration Officers
• Provided secretarial and administrative support to the Chief Immigration Officer
• Handled and maintained confidential documents and information with strict confidentiality
• Submitted relevant information to Attorneys for court hearings
• Liaised with the Department of Labor, Immigration Task Force, Royal Anguilla Police Force and Lawyers with regard to work permits and residents' status.

Customer Service Representative/ Sales and Marketing Agent (Part-Time) at Brown Hill Telecommunications (2009-10 – 2010-03)

• Answered incoming phone calls
• Assisted customers with their telephone bills
• Sold products which improved customers' telephone and internet service
• Prepared invoices for payment and entered payments into the system
• Logged customers' complaints and requests and in turn forwarded tickets to the correct department if necessary for a timely resolution.
• Gave clients a breakdown of various services and quotes
• Maintained Customers accounts and tracked delayed shipment
• Conducted strategic planning that marketed the company's brand and did cold calling to recruit new customers
• Assigned role as Public Relations Officer for the company's marketing events on weekends
• Collaborated with my team in building successful marketing programs.

Associates of Applied Science – Heritage Institute (2014-02 – 2015-06)

High School Diploma – Albena Lake – Hodge Comprehensive School (2004-09 – 2009-10)