Administrative Assistant at The Viking Corporation (2026-04 – Present)
- Answers phone and emails, routing inquiries to the right department
- Prepares information and research for executive needs and performs any other duties assigned to support the company
- Create invoices for vendors and customers with regards to shipping
- Maintains records of shipments, deliveries, and customs paperwork
- Ensures documentation meets customs and regulatory requirements
- Manage calendars and schedule meetings for managers.
Receptionist at Janet's Island Spatique (2024-09 – 2025-09)
- Answered incoming calls and provided detailed information about spa services, prices and products if needed
- Responded promptly to client inquiries via email
- Scheduled clients for spa services
- Contacted clients with follow-up reminders for their upcoming services
- Greeted clients professionally upon arrival and introduced them to treatment room
- Checked clients in and out in a timely manner
- Recommended skincare products to customers from the line carried by the spa
- Maintained accurate client records and billing information in Vagaro system
- Processed payments through Vagaro system
- Operated cash register quickly and efficiently
- Maintained calendar and ensured that clients' accounts were updated
- Collaborated with vendors for the distribution of the spa product line.
Administrative Assistant at Grand Jewelers (2022-03 – 2024-08)
- Assisted in planning and implementing administrative improvements including organizational changes and work systems, answered phone inquiries, directed calls and provided basic company information
- Prepared reports, presentations and data, as well as maintaining files, records and correspondence for meetings
- Handled confidential information; organized and maintained files
- Prepared information and research for executive needs and performed any other duties assigned to support the company
- Maintained liaison with other companies providing support services such as data processing, accounting and personnel
- Managed company's accounts through QuickBooks and reconciled bank statements
- Prepared Gross Receipts monthly Tax Return
- Deposited company's checks and prepared checks for vendors
- Prepared and mailed appraisals for jewelry sold
- Ordered office supplies through local vendors
- Mailed out appraisals and GIA Certificates to customers through USPS system.
Patients Accounts Analyst at Schneider Regional Medical Center (2017-06 – 2021-05)
- Responsible for follow-up and collection efforts including insurance and patient payment follow-up as well as Government clients
- Identified problem accounts with payers; investigated and corrected errors, followed-up on missing account information and resolved past-due accounts
- Knowledgeable of payor contracts and ability to read and analyze explanation of benefits and remittance forms
- Identified and resolved credit balances
- Recorded client payments in appropriate accounts, identified and resolved payment discrepancies
- Hands-on knowledge and experience of cash application functions (electronic and manual payment posting, credit balance resolution, refund processing and daily cash deposit/ posting reconciliation
- Transferred balance to the appropriate party for additional billing if required
- Documented deductible, copay coinsurance in notes in Patient Account System; included remit date and date of service
- I interacted with Medical Staff, Department Directors/ Managers, Head Nurses, third party payer representatives and business associates to accomplish all responsible duties
- Utilized Clearing House software for accurate billing daily
- Utilized online and other resources for correction of returned claims, keying of claims and adjustment of paid claims
- Monitored and reported updates for commercial insurance as it related to billing and collection practices
- Worked assigned reports in all systems for timely resolution
- Demonstrated service and success in teamwork and consistent high productivity and quality
- Assisted Manager with the training of new employees and back checked employees' work.
Data Entry Clerk at Immigration Department (2010-03 – 2013-12)
- Input data of people who entered and exited the country into the Immigration System
- Updated files of immigrant workers who required work permits and other related documents
- Assisted clients and managed front desk in the absence of Senior Immigration Officers
- Provided secretarial and administrative support to the Chief Immigration Officer
- Handled and maintained confidential documents and information with strict confidentiality
- Submitted relevant information to Attorneys for court hearings
- Liaised with the Department of Labor, Immigration Task Force, Royal Anguilla Police Force and Lawyers with regard to work permits and residents' status.
Customer Service Representative/ Sales and Marketing Agent (Part-Time) at Brown Hill Telecommunications (2009-10 – 2010-03)
- Answered incoming phone calls
- Assisted customers with their telephone bills
- Sold products which improved customers' telephone and internet service
- Prepared invoices for payment and entered payments into the system
- Logged customers' complaints and requests and in turn forwarded tickets to the correct department if necessary for a timely resolution.
- Gave clients a breakdown of various services and quotes
- Maintained Customers accounts and tracked delayed shipment
- Conducted strategic planning that marketed the company's brand and did cold calling to recruit new customers
- Assigned role as Public Relations Officer for the company's marketing events on weekends
- Collaborated with my team in building successful marketing programs.
