Jolene Grimes

Administrative, operations and communications professional with extensive experience in office administration, information management, records and document management, reporting, program and operational coordination, stakeholder communication, and handling confidential information. Recent experience supporting Site Services leadership within a large mining operation included preparing reports and presentations, maintaining complex tracking and information systems, developing procedures and documentation, supporting HR-related administration, coordinating operational requirements, and independently managing competing priorities. Technically proficient in Microsoft Excel, Microsoft 365, SharePoint and digital workflow tools.

Active firefighter with the Grand Falls-Windsor Fire Department with current firefighter, hazardous materials and emergency first aid credentials.

Site Services Administrator at Equinox Gold (2024-07 – 2026-08)

• Prepared and maintained management reports, presentations, operational plans, forms, templates, FAQs, memos and other departmental documentation; regularly reviewed management documents for accuracy, clarity, organization and formatting.
• Handled confidential employee information and accessed employee files while supporting HR-related administrative work, maintaining appropriate discretion and information security.
• Developed more than 40 SOPs and created major operational plans including the Traffic Management Plan, Vehicle Management Plan, and Gold Room Security Plan, supporting consistent procedures and information quality.
• Built and maintained Excel trackers, dashboards and reporting systems for financial, equipment, fuel, contractor and transportation information.
• Maintained structured records associated with hundreds of fuel-consuming equipment and assets; investigated missing, incorrect, or inconsistent information to support accurate reporting and departmental cost allocation.
• Improved information-management processes by developing a Power Automate and SharePoint workflow that automated incoming fuel-log email attachments and organized records into structured digital files, reducing repetitive manual handling and improving records organization.
• Tracked, reconciled, analysed and reported on multi-million-dollar Site Services budgets and expenditures; identified discrepancies and coding issues for follow-up and correction.
• Coordinated employee transportation, head-office visitor access, accommodations and related logistics while working with internal departments and external providers and responding to weather disruptions, capacity issues, missing information and last-minute changes.
• Helped design, test and implement a mine-site operational system covering fleet management, transportation, room bookings, safety-certificate management and housekeeping.
• Developed standardized forms, trackers and data-collection processes to improve information consistency, reduce administrative duplication and make operational information easier to manage and retrieve.

Firefighter at Grand Falls-Windsor Fire Department (2025 – Present)

• Participate in emergency response, regular practical training, certification activities, community safety initiatives and team-based response within established safety procedures and incident-command structures.
• Current credentials include NFPA 1001 Firefighter I, NFPA 470 Hazardous Materials Awareness & Operations, St. John Ambulance Advanced First Aid for Firefighters and WHMIS.

Aquatics Director at Exploits Valley YMCA (2023 – 2024)

• Managed day-to-day departmental administration and operations, including staffing, scheduling, program coverage, staff training and competing priorities.
• Improved departmental organization, curriculum consistency, instructor standards and operating practices after an extended period without consistent leadership.
• Trained, coached and supported staff while establishing clearer expectations and more consistent program delivery.

Journalist / News Reader at VOCM & K-Rock (Stingray) (2017 – 2023)

• Researched, verified and communicated information accurately for radio, web and social media while independently managing multiple developing stories and rapidly changing deadlines.
• Interviewed and communicated with a wide range of sources and stakeholders, exercising judgment when gathering, assessing and presenting information.
• Protected confidential news sources and sensitive information when disclosure could have created personal or professional consequences for individuals providing information.
• Wrote and edited content for public audiences and performed web-editor responsibilities in addition to on-air news and program-hosting duties.

Flight & Camp Coordinator at PCL Construction (2013 – 2015)

• Coordinated flights, accommodations, ground transportation and site-access requirements for hundreds of personnel travelling from across Canada while maintaining accurate information and working with internal teams and external service providers.
• Managed high-volume and rapidly changing administrative requirements involving cancellations, delays, emergencies and last-minute schedule changes, including support outside regular working hours when required.
• Redesigned travel-booking processes and achieved documented savings exceeding $100,000 through improved planning and operational efficiency.

Morning Show Co-Host at Corus Entertainment, 97.5 Big FM (2015 – 2016)

• Content development, research, public communication, live broadcasting and deadline management.

News Anchor / Chase Producer / Traffic Reporter at Newstalk 770, Corus Entertainment (2012 – 2013)

• Research, information verification, scheduling, stakeholder communication and rapid coordination under tight deadlines.

Restaurant Manager / Marketing Manager at Vintage Group (2009 – 2012)

• Managed staffing, scheduling, training, purchasing, inventory, bookkeeping, budgets and customer service; supervised and trained more than 30 employees and developed a structured new-hire training process.

Promotions Director at Sportsnet 960 The Fan / 660 News (2006 – 2009)

• Coordinated large events involving internal departments, clients, community organizations and external partners; prepared client proposals and independently managed departmental priorities following staffing reductions.

Broadcast Journalism – Mount Royal University (2005)

Advanced Excel I & II – College of the North Atlantic (2025)