Joseph Ieong

Senior IT Service Operations & Infrastructure Specialist with 20+ years of experience supporting enterprise-scale production environments across finance, logistics, and managed services. Strong background in virtualization, cloud platforms, system migrations, monitoring, IT operations, and service management. Proven ability to lead operational initiatives, support critical infrastructure, and collaborate across cross‑functional teams.

Highly certified across cloud, networking, and systems administration with a strong focus on reliability, security, and performance.

IT Service Operations Specialist - Deloitte / Innovapost Inc.

(2021-01 - 2025-12)

• Project for migration from VMware to Microsoft Hyper‑V across Production and DR environments, including VM cloning, NIC configuration, conversion, and post‑migration connectivity validation.
• Supported enterprise middleware and integration platforms by deploying IBM appliances and Eclipse applications under DataPower architecture; monitored MQ queues, MQTT gateways, scripts, firmware updates, and system throughput.
• Managed system monitoring and performance analysis using OpsRamp, Kibana, Elastic, and SLM reports, tracking CPU, memory, networking utilization, throttling, and endpoint traffic.
• Provided operational leadership through change/service request management, RBAC role assignments, on‑call scheduling, documentation, and knowledge transfer sessions for new hires.

IT Operations Specialist / Technical Service Support - Innovapost Inc.

(2015-01 - 2021-12)

• Managed application deployments across Production, Staging, and Dev environments using Linux and TeamCity, including Smart flow, Mail Processing, Epost, and Devtools systems.
• Performed code branching and merging, supported patching activities, and coordinated maintenance for enterprise platforms.
• Administered secure file transfer and certificate management by configuring SecureTransport, Vshell SFTP accounts, Entrust certificates, and troubleshooting network connectivity issues.
• Oversaw operational queues, PCI log monitoring, access verification, task rotation, and on‑call scheduling to ensure service continuity.

System Engineer (Infrastructure) - Innovapost Inc. / Epost Inc

(2008-01 - 2015-12)

• Installed, configured, and maintained Windows servers and physical infrastructure including servers, NAS/SAN storage, networking, patch panels, and backup systems in data center environments.
• Administered VMware virtual environments, handling VM provisioning, cloning, snapshots, networking, and configuration.
• Managed DNS, IP addressing, user accounts, SFTP services, certificate renewals, antivirus, patching, and secure VPN access using RSA tokens.
• Supported large‑scale infrastructure initiatives including backup implementation, hardware lifecycle management, and data center migration projects.

Computer Support Technician - CanadaSys / Milestone PC Ltd.

(2003-01 - 2008-12)

• Delivered end‑user hardware, software, and network support, resolving technical issues through troubleshooting, system recovery, and data backup solutions.
• Performed hardware upgrades, BIOS and firmware updates, laptop assembly/disassembly, and component replacements.
• Configured LAN and wireless networks, routers, switches, hubs, and custom Cat5 cabling with R.
• Provided client support and contributed to technical forums to share troubleshooting knowledge and best practices.

IT Support Technician - C & C Computers / PC Depot Service

(1999-01 - 2003-12)

• Diagnosed and resolved hardware, software, and networking issues through help desk and onsite support.
• Performed OS and application upgrades, system maintenance, antivirus deployment, and security updates.
• Implemented full and incremental backup strategies and disk fault tolerance using RAID and Ghost imaging.
• Supported small business and individual clients with reliable, customer‑focused IT services.

Bachelor of Computer Science - Computer Science - University of Windsor