Joshua Shillington

Provided knowledgeable product recommendations tailored to customer needs and experience level. Maintained compliance with all provincial regulations and store policies. Handled high-volume customer flow while maintaining efficiency and accuracy.

Sales Associate at Downtown Cannabis (2024-09 – Present)

• Provided knowledgeable product recommendations tailored to customer needs and experience level.
• Maintained compliance with all provincial regulations and store policies.
• Handled high-volume customer flow while maintaining efficiency and accuracy.
• Did cash ins and cash outs.
• Managed inventory, including restocking, counts, and product organization.
• Verified I.D. and ensured responsible, legal sales at all times.
• Maintained a clean, organized, and welcoming environment.
• Built strong customer relationships through consistent, reliable service.
• Got orders put away in a very organized and time efficient manner.

Sales, Customer Service at Sundance Pool & Spa (2023-04 – 2023-09)

• Provided sales expertise.
• Weekly inventory counts for chemicals, plumbing parts, filters, topsides.
• Creating orders for hot tubs and store products.
• Completed more than 10 water tests daily.
• Managed and made schedules for pool and hot tub services, maintenance, openings and closes, and installs/builds for over 300 clients.

Associate & Cashier at Tim Hortons (2022-03 – 2023-03)

• Record keeping and documentation.
• Time management and prioritization.
• Served over 150 customers daily and steadily.
• Cultivated plenty of patience.

General Laborer at JT Maintenance (2021-06 – 2022-01)

• Seasoned in self-employment.
• Managed scheduling.
• Maintained a minimum of 3 properties on a weekly basis.
• Digging.
• Planting trees, shrubs, and flowers.
• Weed control.
• Lawn watering and mowing.
• Emptying, cleaning, and filling hot tubs.
• Uninstalling and installing lake docks for season change.
• Cleaning up dead fall from trees.
• Fire prevention for wildfire season.
• Advertising.

Lead Receptionist at Tommy Guns Barbershop (2019-04 – 2020-10)

• Managed over 75 phone calls daily.
• Managed client schedules including booking in, checking out, and cancelations/no-shows.
• Oversaw daily operation within barbershop, including maintenance of cleanliness, organization of back room and products on shelves, and opening and closing the barbershop.
• In charge of ordered for store products and for the barbers in relation to any ongoing sales.
• Implemented daily break schedules tailored to each barber's individual schedule and workload.
• Completed cash ins and out at the beginning and end of each day.
• Demonstrated exceptional multi-tasking abilities while maintaining composure.

Supervisor at Bulk Barn (2018-05 – 2019-04)

• Masters an alternative inventory system.
• Overseen and managed a crew of 5 each shift.
• Clear communication to help my team work efficiently.
• Splitting daily tasks up within my team in relation to where they excel.
• Managed cash handling procedures, including deposits and withdrawals.
• Responsible for opening and closing the store.
• Maintaining a high level of cleanliness dealing with food products.
• Attained food safe certification.

Interior Design – Okanagan College (2020-01 – 2020-03)

Traffic Control – BC Constitution Safety Alliance (BCCSA) (2021-03 – 2021-05)