K W

Background combines people-focused operations, conflict resolution, strategic communication, onboarding and training support, systems thinking, confidential records management, and cross-functional coordination developed through mediation leadership, organizational administration, and team support roles. Experienced in managing confidential files, guiding parties through high-stress situations, maintaining accurate documentation, improving workflows, and supporting respectful, strategic communication in complex matters. Strong commitment to respectful workplace culture, clear communication, continuous improvement, and reliable service to both leadership and employees.

ADR Lead - eXperience ADR

Manage confidential files, guide parties through high-stress situations, maintain accurate documentation, improve workflows, reality test options, and support respectful, strategic communication in complex matters.

Co-founder and Co-leader - Fresh Start Mediation

Responsibilities included building intake and recordkeeping systems, coordinating training, creating templates and tracking tools, and supporting practitioners through sensitive and time-bound matters.

Marketing Director / Brand Manager

Included onboarding support, staff training, cross-departmental coordination, client-facing communication, and maintaining high standards in fast-paced, metric focused, stakeholder-heavy environments.