Kaitlin Smith

Experienced supervisor and administrative professional with over 15 years of leadership, customer service, operations, and team management experience across hospitality, retail, and administrative environments. Proven ability to lead staff, manage daily operations, handle payroll and financial processes, resolve customer concerns, and maintain efficient workplace organization in fast-paced settings. Recognized for professionalism, reliability, strong communication skills, and the ability to quickly adapt to new roles and responsibilities.

Shift Supervisor / Training Manager / Bartender & Server at Kingfisher Waterfront Bar & Grill (2024-05 – Present)

• Supervise daily front-of-house operations in a fast-paced waterfront restaurant environment
• Train and mentor new employees on customer service standards, POS systems, workplace procedures, and operational expectations
• Coordinate large private parties and special events while ensuring smooth service execution
• Assist with shift management, problem-solving, and maintaining high service standards
• Provide bartending and serving support while managing customer satisfaction and team efficiency

Administrative Assistant / Office Coordinator at Mercroft Construction (2021-01 – 2024-04)

• Managed accounts payable and accounts receivable processes for company operations
• Assisted with payroll administration and employee documentation
• Organized and maintained confidential client files, records, and operational paperwork
• Coordinated employee benefits packages and administrative onboarding tasks
• Assisted company owners with daily administrative and operational responsibilities

Assistant General Manager / Training Manager / Server & Bartender at Original Joe's Abbotsford (2015-01 – 2021-01)

• Managed daily restaurant operations including scheduling, inventory control, shift supervision, and staff performance
• Led and trained new employees while maintaining customer service and operational standards
• Handled conflict resolution and customer concerns in a professional manner
• Oversaw bar operations, inventory counts, and cash handling procedures

Administrative Assistant at Kingston Flooring (2018-02 – 2021-01)

• Managed customer relations, warranties, and insurance claim assistance
• Assisted with accounts receivable, accounts payable, and QuickBooks administration
• Maintained inventory cost tracking and updated company records
• Performed reception duties, scheduling, filing, and administrative support

Shift Supervisor at Boston Pizza Courtenay (2013-07 – 2015-01)

• Supervised staff and daily operations during scheduled shifts
• Assisted with customer service, staff coordination, and maintaining efficient workflow

Assistant General Manager / Server at Boston Pizza Sumas (2010-06 – 2013-07)

• Assisted with restaurant management including scheduling, liquor inventory, shift management, and customer satisfaction
• Supported staff supervision, training, and operational organization

Diploma in Veterinary Assistant – West Coast College of Healthcare (2009)

Dogwood Diploma – Heritage Park Secondary (2008)