Oladayo Olaniyan

(4+) years of experience in office administration, client services, operational support, and the service industry. Coordinated office operations, maintained accurate records, managed schedules, and handled customer inquiries to support efficient daily business operations. Prepared invoices, service quotations, and supported communication between customer and staff to improve workflow and customer satisfaction.

Administrative assistant - Bugkiller pest solutions - Surrey, BC

(2024-09 - 2026-05)

• Managed client communications, billing, and scheduling to keep daily operations running smoothly between the office and field technicians
• Prepared accurate invoices, receipts, and service quotations, reducing billing errors and ensuring timely documentation for clients
• Entered and maintained 100+ client records, service reports, and payment information in Microsoft Excel, ensuring accurate records and reducing data retrieval time
• Coordinated daily schedules for 5 technicians, reducing scheduling conflicts and ensuring on-time completion of 20–25 service appointments each day

Administrative assistant - Tripple D - Surrey, BC

(2023-11 - 2024-08)

• Managed daily reservations and guest correspondence, ensuring prompt responses and maintaining a high level of customer satisfaction
• Responded to customer inquiries by phone and email, ensuring timely issue resolution and maintaining a high level of customer satisfaction
• Provided friendly and professional service, resulting in positive customer feedback and repeat service requests
• Collaborated with office staff, technicians, and management to coordinate daily operations, ensuring service appointments were completed on schedule

Google IT Support Professional Certificate - Google (2026-09)

Google AI Essentials - Google (2026-09)

Junior IT Analyst Certificate Program - NPower Canada (2026-06 - 2026-09)

Certificate in Medical Terminology - Douglass College (2025-10)

Certificate in Office Administration - Mosaic (2024-07)

Bachelor of Arts - Sociology - Southern New Hampshire University (2023-09 - 2026-10)

Diploma Supplement in International foundation program - Middlesex University (2019-10 - 2020-06)

Secondary School Diploma - Kidvarc High School (2017-07)