Akanksha Dhunna

Detail-oriented administrative and front-desk professional with hands-on experience supporting daily operations, visitor and workspace coordination, scheduling, and office services across retail, education, and small-business settings. Google-certified in Project Management, with a track record of coordinating events, maintaining common areas and meeting spaces, resolving inquiries, and keeping operations running smoothly. Known for reliability, a welcoming first impression, and a calm, solutions-focused approach to fast-paced environments.

Administrative Coordinator - Ralph Lauren - Vancouver, BC

(2023-07)

• Primary responsibility for tracking daily and hourly sales targets, coordinating with the store manager to review performance outcomes.
• First point of contact for troubleshooting reporting and scheduling issues, ensuring smooth day-to-day operations.
• Provide front-of-house coverage, greeting customers, answering inquiries, and connecting them with the appropriate team member.
• Prepare and maintain employee performance records using Excel, generating reports via TrueView for management review, with 95% reporting accuracy.
• Primary backup for managing incoming correspondence, including customer emails and inquiries, with a 24-hour response turnaround.
• Conduct daily checks of store presentation, equipment, and stock levels, coordinating with the team on any repairs or replenishment needs.
• Assist with planning and supporting store events and promotions, contributing to a 20% increase in repeat clientele.

Administrative & Event Coordinator - LaSalle College - Vancouver, BC

(2024-04 - 2024-08)

• Served as first point of contact at the front desk, greeting and directing visitors, staff, and students.
• Coordinated and hosted college events including student orientation and graduation, supporting an average of 100+ attendees per event.
• Checked and maintained shared spaces and meeting rooms daily, ensuring they were tidy and ready for use.
• Processed and distributed incoming mail and documentation for staff and departments.
• Designed event posters and promotional materials using Canva, and assisted tutors with coordinating student field trips.
• Responded to student emails and inquiries in a timely, professional manner, and managed student surveys through the college portal (85% response rate).

Team & Scheduling Supervisor - Change Lingerie - Vancouver, BC

• Monitored daily activities and facilitated staff scheduling, improving shift coverage efficiency by approximately 10%.
• Supported team development and reviewed performance, providing constructive, documented feedback.

Operations Assistant - Thrifty by Bluenotes - Vancouver, BC

• Handled opening/closing procedures and daily administrative reporting.
• Managed cash register operations and inventory counts, maintaining 99% transaction accuracy.

Business Support Assistant - Dhunna Jewellers

Family-Owned Business

• Managed and tracked daily business expenses using Excel spreadsheets, reducing reporting discrepancies by approximately 15%.
• Assisted with client interactions, greeting customers and helping them navigate product selections and inquiries.
• Supported general day-to-day business operations, including documentation, filing, and basic administrative tasks.
• Helped coordinate with suppliers and maintain organized records of stock and orders.
• Provided support during busy periods and special occasions, ensuring smooth daily operations and client satisfaction.

Diploma in Arts - LaSalle College (2024-12)

Business Administration - Langara College (2023-05)