Customer Service
Send a job offer directly to this candidate
I have great passion to work and grow. I believe my client/risk experience in this role will be adding additional value and reputation to your team. I am always looking to take ownership of customer issues while providing a legendary customer experience in my current role.I have been nominated twice for VANCOUVER TOURISM AWARDS in a row, and also TOP TWENTY SELLER FOR WEST-COAST SIGHTSEEING VANCOUVER. I am a highly motivated individual with Bachelor of Business Administration and administrative experience and also the commonwealth experience from Australia.I believe my coursework will aid me further in delivering results. I also have strong interpersonal skills and I am hardworking, responsible, flexible, and adaptable.
Throughout my work experience with my workplaces and my management experience at different levels I have gained an abundance of valuable skills and assets. I have excellent organizational and people skills; I work well in a team setting or independently. I can coach team members effectively for organizational success. Being able to communicate in English and Hindi and Punjabi has allowed me to be a valuable resource to my colleagues and clients. I have excellent multi-tasking skills and I take a proactive approach to resolving problems. I take full responsibility for my learning and development, and I do not allow obstacles to get in my way. I welcome challenges and feedback to achieve better results. I think I would make a great addition to your team and look forward to working with such an enthusiastic team.
Front Desk Agent (Pan Pacific Vancouver) August 2023- to present.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Consult with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Bachelor of Business Administration Carlox teachers’ university (2011-2013)
Diploma of business management University of technology Sydney (2013-2016)
\Diploma of travel and tourism management Kuoni academy (2010-201
