Katelynn Thomas

Hardworking Student with experience in various fields, making a quick,

self-driven learner. Meticulous, and detail-oriented with excellent observational, organizational and communication skills.

Sephora, LVMH - Beauty Advisor

100 City Centre Dr, Mississauga, ON

11/2022 - Current

• Provide exceptional client service skills with ability to multi-client service
• Cater specific hair, skin and beauty products to meet individual customer needs.
• Monitor customers for signs of security concerns and escalated issues to management.
• Use of POS system to process sales, returns, online orders, and gift card activations.
• Meet sales goals, supporting organizational health through consistent and reliable service and extensive product knowledge.
• Stock merchandise, clearly labelling items, and arrange according to category and brand.
• Adjusting regularly to customer traffic and business needs.

Assistant and Services Trainee - VSPatriciaBeauty

01/2023 - Present

• Use of intrapersonal skills to optimize self-motivation and expand personal and business development.

• Regular completion of independent and collaborative work in various settings.
• Participation in workshops and presentations related to projects to gain knowledge.
• Report regularly to manager on project budget, and progress
• Handle administrative duties, filing, and track client payments.
• Create and manage appointments, plans, schedules, budgets and regular
• completion of paperwork.
• Recognizing and addressing personal and team issues to enhance service and task outcome.

CN Tower | CLC - Retail Services Representative

290 Bremner Blvd, Toronto, ON

09/2022 - 11/2022

• Provided guests with superior service by offering sales assistance on

  CN Tower products and services

• Daily use of POS system(s)
• Handled both CAD and USD ensuring proper currency exchange
• Stocked and restocked shelves and creating product displays to attract customers
• Cleaned and tidied store, writing or delivering reports to managers
• Maintained focus and efficiency in loud environments
• Adjusted quickly to accommodate new settings, situations and interactions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend and holiday shifts.

Burrito Boyz - Shift Lead

1 Steeles Ave E, Brampton, ON

07/2021 - 07/2022

• Provided great customer service, maintaining positive attitude when greeting and assisting customers
• Led teams of 2-4, ensuring order within store and positive work environment
• Prepared store for opening/ closing
• Handled small-large quantities of money
• Maintained clean/ sanitized environment
• Prepared and served large quantities of food
• Worked with POS system, UberEats, SkiptheDishes, and DoorDash applications
• Handled issues within restaurant concerning food and service quality as well as maintenance issues.
• Kept employees operating productively and working on task to meet business and customer needs.
• Completed store opening and closing procedures and balanced tills.

High School Graduate Diploma (2021)- St. Augustine Secondary School

Bachelor of Arts (In Progress)- York University