Kavan Sekhon

Results-driven retail professional with experience leading high-volume store operations, developing teams, and delivering exceptional customer experiences within a global athletic retail environment. Skilled in sales performance, team coaching, visual merchandising, and operational execution. Experienced in acting as Leader on Duty, managing opening and closing procedures, and supporting business strategies to achieve store goals.

Passionate about building strong teams, representing brand values, and creating engaging customer experiences through a customer-first approach.

Assistant Manager at Nike (2025-05 – Present)

• Partnered with store leadership to drive sales performance by executing customer-centric selling strategies and delivering exceptional service that exceeded customer expectations.
• Acted as Manager on Duty by delegating tasks, coaching teammates, and ensuring smooth daily operations while maintaining a high standard of customer experience.
• Opened and closed the store independently, managing cash handling, store security, operational readiness, and compliance with company policies and procedures.
• Took ownership of assigned business areas, ensuring merchandising, inventory accuracy, replenishment, and operational standards were consistently executed.
• Implemented action plans to improve productivity, maximize sales opportunities, and maintain operational efficiency during peak and non-peak business periods.
• Executed visual merchandising strategies and seasonal floor sets that aligned with Nike brand standards and business priorities.
• Leveraged omnichannel services, including Buy Online, Pick Up in Store (BOPIS), Ship-from-Store, and digital selling tools, to create a seamless customer experience.
• Built strong relationships with customers by resolving concerns, creating personalized shopping experiences, and fostering long-term brand loyalty.
• Monitored key business metrics and collaborated with leadership to identify opportunities to improve conversion, sales performance, and operational execution.
• Ensured consistent execution of standard operating procedures, loss prevention practices, health and safety requirements, and company compliance standards.

Stylist at Banana Republic (2024-12 – 2025-05)

• Delivered a refined, personalized shopping experience by understanding client needs and offering elevated styling and product recommendations aligned with Banana Republic's premium brand positioning.
• Demonstrated strong commercial awareness by actively supporting sales goals, upselling complementary items, and contributing to overall store performance.
• Executed visual merchandising standards with precision, ensuring consistent brand presentation, product storytelling, and floor readiness at all times.
• Supported daily store operations including POS transactions, inventory processing, replenishment, and back-of-house organization with a high degree of accuracy and efficiency.
• Built lasting client relationships through attentive service, trust-building communication, and follow-up, contributing to repeat business and customer loyalty.

Senior Sales Associate at H&M (2022-10 – 2024-12)

• Delivered exceptional customer service by assisting clients in product selection, providing sizing guidance, and staying updated on the latest fashion trends at H&M.
• Supported efficient cash desk and warehouse operations through accurate transaction processing and collaboration with the team to manage inventory.
• Demonstrated a keen understanding and passion for current fashion trends, enhancing the shopping experience for customers through informed recommendations.
• Proactively replenished the shop floor, ensuring a well-organized and visually appealing display of merchandise, while efficiently unpacking and preparing new shipments for sale.
• Played a pivotal role in maintaining store aesthetics by consistently bringing clothing items onto the floor, contributing to an engaging and accessible shopping environment at H&M.

Associate of Science in Health Sciences – Langara College (2022 – 2024)

High School Diploma – GRD Academy (2020 – 2022)