Olivia Wonsuk

Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments.

Skills include customer service, communication, and problem-solving, valued by employers in field.

Guest Experience Leader at Mcdonald's (2021-07 – 2024-10)

• Establish a clean and safe area
• Engaged in a productive and cooperative work environment
• Organize and package orders in a quick and efficient manner
• Treated each and every guest with the utmost respect as possible
• Creating a welcoming atmosphere for our guests
• Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.

Hostess at The Keg Steakhouse & Bar (2024-08 – Present)

• Delivered exceptional service by greeting guests and addressing their needs promptly.
• Reduced risks by maintaining clean and organised work environment.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
• Maintained cleanliness and organization of dining areas to enhance guest experience.
• Prepared and served food and beverages according to established quality standards.

Events Volunteer at Century house (2018-01 – 2022-03)

• Responsible for preparations of various events
• Served various members food, drinks, deserts and more
• Accommodating every individuals needs
• Responsible for clean up and maintaining the area after the events had finished taking place

Sciences – Douglas College (2024-09)