Keshabi Adhikari

I am looking for a position of Receptionist, where I can fully utilize professional experience, educational qualifications and skills obtained from various employment capacities. More than 10 years of directly related professional experience in customer service field working with diverse populations such as Children, clients, families, professionals, and other stakeholders. Strong organizational and prioritization skills to meet tight deadlines and deliver quality work.

Demonstrated skills in time management, critical thinking, and problem-solving while handling sensitive issues in a culturally appropriate manner.

Receptionist - Shepherd's Care Foundation - Greenfield, Edmonton

(2013-05 - 2023-10)

• Greet, welcome guests or clients' family members and answer or refer their inquiries demonstrating professional and courteous service either in person or over the phone.
• Answer, screen & direct incoming calls; receive, sort, and distribute mails/deliveries in a timely manner addressing the priorities of needs and action plans
• Maintain safe & clean office area by complying with procedures, rules & regulations in order to improve personal performance and achieve productive outcomes in a workable environment
• Keep the updated records of office expenses & costs, orders, supplies and inventory for evaluating intended impacts on the programs and create opportunities for changing priorities
• Schedule appointments, update calendars, complete admission forms collaborating with supervisor, staff and residents respecting choices to meet the underlying needs
• Handle administrative requests & queries from supervisor or senior management team.
• Write & distribute emails, correspondence memos, letters, faxes, and forms facilitating open communication within and across groups to reach desired results.
• Prepare reports, maintain contact lists, filing systems and office equipment in right order so that staff members can access information or resources easily in my absence
• Maintain office security by following safety procedures and report safety issues/risks in the building to the supervisor to take immediate action for preventing possible incidents
• Observe and monitor residents and visitors within the premises through security cameras
• Prioritize office tasks as per the needs and provide accurate information in-person and via phone/email proactively building professional networks and trust within Team, Residents, AHS Staff and Visitors etc.
• Submit timesheets of staff members before the deadlines and use Excel to schedule staff schedule and strategically maintain the staff coverage considering an equal opportunity in shift rotations

Recreation Aide - Shepherd's Care Foundation - Greenfield, Edmonton

(2013-05 - 2023-10)

• Develop, organize, and conduct recreational activities of special interest to residents
• Enforce safety rules to implement best entertainment in recreation programs
• Promote recreational events, arrange schedules & encourage them for participation

Health Care Aide - Shepherd's Care Foundation - Greenfield, Edmonton

(2012-07 - 2013-05)

• Assist residents with AM & PM Care and support them with activities of daily living
• Administer medications & document actions by completing forms, reports & logs
• Report any safety issues or discrepancies to LPNs and document in the record file
• Support residents for personal hygiene and perform housekeeping tasks
• Maintain work operations by following the policies and procedures of company

Health Care Aide - St. Joseph Auxiliary Hospital - Edmonton

(2012-09 - 2013-05)

Childcare Worker - Heritage Childcare Centre - Edmonton

(2026-02 - 2026-04)

• Ensure children's safety, personal hygiene, and healthy play environment
• Keep the records of children's mealtime, progress, routines, activities, and interests
• Assist in planning on ongoing development of each individual child based on checklists

Childcare Worker - World of Kids Daycare - Edmonton

(2010-12 - 2013-11)

• Ensure children's safety, personal hygiene, and healthy play environment
• Keep the records of children's mealtime, progress, routines, activities, and interests
• Assist in planning on ongoing development of each individual child based on checklists

Diploma - Administrative Professional - Campbell College (2010 - 2010)

Certification - Health Care Aide (HCA) - NorQuest College (2012 - 2012)