Khulud Mohamed

Dynamic Client Engagement Specialist and Operations Leader with strong experience across real estate, fitness, wellness, and nutrition. Known for delivering exceptional client relationship management, overseeing end-to-end operations, and driving business growth through strategic planning and high-impact customer experiences.

Client Relationship Manager at Virtus Homes (2024-12 – Present)

Managed and expanded relationships with Canadian clients purchasing real estate in Dubai, guided high-value clients through transaction lifecycles, and coordinated with international teams.

• Managed and expanded relationships with Canadian clients purchasing real estate in Dubai.
• Guided 7–8 high-value clients through the full transaction lifecycle, ensuring timely communication and service excellence.
• Collaborated with Dubai-based agents, legal teams, and developers to coordinate property documentation and sales processes.
• Strengthened Virtus Homes' presence in the Canadian market through proactive outreach and personalized client support.
• Delivered investment-focused guidance and educated clients on property options, risks, and benefits.

Operations Manager at Women Rock Center (Rock Center) (2022-01 – 2024-12)

Directed full studio operations including staff management, financial planning, program development, marketing initiatives, and compliance management.

• Directed full studio operations, including staff hiring, onboarding, training, scheduling, and performance management.
• Oversaw budgeting, financial planning, payroll administration, pricing models, and monthly revenue reporting.
• Designed and launched new fitness, wellness, and nutrition programs to strengthen client engagement and retention.
• Led all marketing initiatives, including social media strategy, digital campaigns, promotions, and community partnerships.
• Ensured compliance with licensing, health and safety regulations, insurance requirements, and operational policies.
• Managed vendor contracts, equipment purchasing, inventory control, and facility upkeep.
• Analyzed KPIs, attendance, and retention metrics to guide decision-making and optimize operations.

Assistant Operations Manager at Women Rock Center (Rock Center) (2021-01 – 2021-12)

Supported Operations Manager in overseeing daily studio operations, staff coordination, scheduling, and financial administration.

• Supported the Operations Manager in overseeing daily studio operations and staff coordination.
• Assisted with scheduling, class planning, staff supervision, and instructor support.
• Contributed to budget tracking, expense monitoring, membership reporting, and financial administration.
• Assisted in marketing content creation, social media updates, and promotional activities.
• Handled escalated client concerns, membership inquiries, service issues, and client experience improvements.
• Helped streamline operational workflows and documented new processes to improve efficiency.

Client Services Coordinator at Women Rock Center (Rock Center) (2019-06 – 2020-12)

Served as first point of contact for members, managing memberships, payments, and facility operations.

• Served as the first point of contact for members, providing excellent customer service and handling day-to-day inquiries.
• Managed member check-ins, class registrations, payment processing, and membership renewals.
• Maintained accurate client records, updated member accounts, and processed administrative documentation.
• Supported class scheduling, attendance tracking, and coordination with instructors.
• Ensured studio cleanliness, equipment organization, and facility readiness for daily operations.
• Supported promotional events, member appreciation activities, and community engagement initiatives.

Client Relationship Associate at Ekolo Consulting Ltd (2017-05 – 2019-05)

Supported senior consultants with client communications, scheduling, and project coordination.

• Supported senior consultants with client communications, scheduling, and project coordination.
• Managed incoming client inquiries and maintained accurate communication logs.
• Assisted with documentation, report preparation, and administrative support.
• Built foundational skills in client service, conflict resolution, and professional communication.

Diploma in Nutrition for Healthy Lifestyles – Southern Alberta Institute of Technology (SAIT) (2016-08 – 2018-05)