To whom it may concern.
I am writing with great interest in for IT Support Analyst, Deployment Tech, IT Field Service Tech, or Desktop Support, position in your esteemed organization. I have strong organizational ability, excellent team player, and can work independently as well. In addition, I work well under pressure to meet deadlines, and my professionalism is reflected in my work ethic.
The attributes and qualifications that you are seeking match my qualifications. Further qualifications that I can include:
- Over ten years of experience working in the IT industry as a Computer Technician, Desktop Support, Help Desk Analyst, and Customer Service Representative.
- Over two years experience working as a Team lead and the ability to handle IT projects.
- Computer systems and software installation, repair, maintenance, troubleshooting, problem resolution
- Demonstrated ability to multi-task by troubleshooting several various computer issues at the same time
- Phone system support (iPhone, Blackberry, analog, digital, cellular, and VOIP).
- Support Apple products (MacBook Pro, iPad, iPhone, iMac ).
- Experience in Service Now, Remote, and onsite Support.
- Knowledge of hardware installation, configuration, troubleshooting and repair
- (Servers, Laptops, Desktops, and Netbooks (HP, DELL, TOSHIBA, ACER, LENOVO/IBM , and others)
- Able to contribute positively and work effectively within a team environment.
- Have strong decision-making, problem-solving, analytical, and time-management skills.
- High integrity, reliability, honesty, and ethical standards.
- Fluent in English, both verbal and written.
- Able to work in a fast-paced environment and able to lift 50+ lbs.
With my education, knowledge, and professional experience in different financial and non-financial multinational organizations like CIBC Bank, ABN AMRO Bank, RBC Bank, HSBC Bank, Royal Bank of Scotland, and Faysal Bank Limited, I am confident that I can make positive contributions in your organization.
