Investigation Officer - Trust Accounting - RBC (Royal Bank of Canada) - Toronto, Canada
(2022-03)
- Provided structured training and onboarding to new analysts, reflecting deep knowledge and team-oriented mindset.
- Reconciled complex transactions across 8 trust environments, including pension contribution and benefit payment accounts.
- Conducted contribution monitoring and trust account reconciliation using industry leading and proprietary environments.
- Regularly selected to work on new projects based on strong grasp of procedures and ability to learn quickly.
- Managed daily discrepancy resolution and coordinated escalations with internal business partners.
- Delivered timely and detailed commentary on breaks and variances; presented findings in stakeholder meetings.
- Proposed and implemented process improvements to enhance reconciliation timelines and reduce recurring breaks.
Settlement Analyst – Settlement Team - Everlink Payment Services Inc - Toronto, Canada
(2019-07 - 2022-03)
- Reviewed and reconciled daily transactions and bank reconciliation for accuracy and to ensure they are cleared and settled using BASE 24, Pulse, China Union Pay, MasterCard and NISS.
- Performed daily, weekly, and monthly reconciliation to ensure funds are balanced.
- Ran weekly AFT batch and sent out funds and notification to clients.
- Created various reconciliations and adjustments.
- Led discussions and execution with internal departments to manage accounts and re-assure proper communication flow.
- Performed reconciliation between client's position and accounting entries.
- Provided training to recent hires on technical and process related matters of reconciliation and provided updates to the management team.
Operation Officer - Client Information Verification Team (Anti-Money Laundering Team) - RBC (Royal Bank of Canada) - Toronto, Canada
(2017-04 - 2019-07)
- Investigated and resolved 15-20 inquiries and complaints related to accounts and referred to the Investment Advisor where appropriate.
- Responsible for verifying documents and working on 30-50 cases as per CRS and FATCA programs.
- Lead the training of new hires on KYC Cases, CRS, FATCA and other projects.
- Verified KYC and AML related customer information for over 35 customers.
- Leveraged industry leading platforms such as GCM, GCMS, AML 360, Citrix, SharePoint, Application Launch Pad, TSYS and TSYS 2 and Casper to efficiently perform AML and customer care related duties.
Administrative Officer - Global Payments - Toronto, Canada
(2016-03 - 2017-03)
- Handled over 100 rollouts and other project programming volumes using various internal tools (Tracker, Base 24, MAS, MOSS, IngEstate & UTS).
- Led data management and coordination, on behalf of the Sales team, to update internal department requirements.
- Audited and validated information on merchant applications and provided comprehensive reports to the management teams.
Personal Banking Representative - CIBC – PC Financial - Toronto, Ontario
(2015-07 - 2016-01)
- Exceeded sales target consistently and awarded top salesperson of the month award for 4 months for accounts and mortgage products.
- Managed premier client portfolios of consumer lending as well as business banking products.
- Cross sold consumer and business deposit products that assist in retaining and expanding the relationship with new and existing clients.
TD Auto Finance - Toronto, Canada
(2014-08 - 2014-11)
- Responsible for processing and assuring accuracy of more than 50 monetary and maintenance transactions of loans.
- Lead the data entry and control operations of more than 35 new applications and loan renewals.
- Maintained and serviced loans, calculating loan interest, amortization and entering loan payments, advances and payoffs.
Technical Analyst - Public Mobile - Toronto, Canada
(2011-09 - 2014-03)
- Ensured resolution of over 100 customer and retail channel related trouble tickets in a timely manner using all necessary network systems and tools.
- Lead the resolution of more than 150 escalated port in and port out requests, ensuring all systems are appropriately updated and all porting requests are completed within the necessary timeframes.
