Khushi

Customer-focused Operations and Service Professional with experience in logistics, retail, and fast-paced food service environments. Skilled in handling 30+ daily customer interactions, maintaining transaction accuracy, and supporting team operations to meet performance targets. Recognized for reliability, efficiency, and strong communication skills.

Operational Customer Service Representative at Intelcom Dragonfly (2025-08 – Present)

Handle customer inquiries regarding deliveries, tracking, and service issues while coordinating with warehouse and logistics teams.

• Handle 30+ customer inquiries daily regarding deliveries, tracking, and service issues.
• Coordinate with warehouse and logistics teams to resolve operational concerns efficiently.
• Process digital service requests with high accuracy and attention to detail.
• Contribute to daily performance targets and support workflow efficiency.
• Maintain professional communication in high-pressure situations.

Team Member at Pizzaville (2025-02 – 2026-01)

Prepared and served food orders in high-volume environment while maintaining food safety standards and delivering customer service.

• Prepared and served food orders in a high-volume environment.
• Maintained food safety and cleanliness standards consistently.
• Collaborated with team members to ensure smooth daily operations.
• Delivered friendly customer service, resulting in repeat customers.

Sales Associate at Dollarama (2024-10 – 2025-06)

Assisted customers with product inquiries and checkout transactions while maintaining inventory organization and reducing wait times.

• Assisted 50+ customers per shift with product inquiries and checkout transactions.
• Maintained accurate cash handling and POS transactions.
• Restocked shelves and managed inventory organization.
• Reduced checkout wait times by maintaining fast and accurate service.
• Supported a clean, organized, and customer-friendly retail environment.

Diploma in Interactive Media Web Design – Georgian College