Kinga Banas

Administrative Professional

Talent

TorontoMember since July 28, 2026

Front Desk Reception and Client ServiceAppointment Scheduling and Calendar ManagementTelephone and Email CommunicationClient Intake and Record ManagementBilling and Payment ProcessingCustomer Service and Relationship BuildingOffice AdministrationMicrosoft Office Suite (Excel, Word and PowerPoint)CRM systems (Salesforce)Client visualization tools (Tableau, PowerBI)Client Database and Case Management SystemsAdaptability to New Practice Management SoftwareOrganization and Attention to DetailTeam Collaboration and MultitaskingConflict resolutionClient communicationProcess improvementsMultitaskingTraining and coaching

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Front Desk Reception and Client ServiceAppointment Scheduling and Calendar ManagementTelephone and Email CommunicationClient Intake and Record ManagementBilling and Payment Processing

About

Organized and relationship-focused Administrative Professional with over 10 years of experience managing complex scheduling logistics, client communications and operational workflows within fast-paced corporate and community environments. Proven ability to coordinate multi-departmental information flows, maintain high-accuracy filing systems and deliver empathetic service to diverse populations. Expert at multitasking and process optimization to support smooth daily operations.

Experience

Office and Client Manager - ARLONG CAREGIVER SERVICES

(2023-09)

Coordinate daily client appointments and caregiver schedules while ensuring efficient service delivery
Serve as the primary point of contact, greeting clients and responding to phone and email inquiries professionally and compassionately
Maintain accurate electronic client records, documentation and confidential information with attention to detail
Build strong relationships with clients and families while resolving concerns promptly and professionally
Work closely with internal team to ensure seamless scheduling and daily operations

Fraud and Privacy Account Manager - TELUS

(2022-07 - 2023-07)

Managed confidential client files while maintaining accuracy and privacy standards
Communicated with clients by phone and email regarding sensitive account matters
Maintained detailed electronic records using CRM software
Collaborated with multiple departments to resolve client issues efficiently

Agent Process Consultant - TELUS

(2020-04 - 2022-07)

Maintained accurate documentation in internal databases
Assisted teams with process improvements and system support
Provided guidance and training while ensuring compliance with established procedures

Return to Work Facilitator/Subject Matter Expert - TELUS

(2016-06 - 2020-04)

Facilitated onboarding, training and coaching for new and returning employees to support successful workplace integration
Collaborated with leadership to improve processes, deliver training and maintaining consistent service standards
Developed strong communication, organization and problem solving skills while supporting multiple teams and priorities

Client Escalation Manager - TELUS

(2013-06 - 2016-06)

Resolved complex client concerns by collaborating with cross-functional teams and applying effective conflict resolution strategies
Managed over 300 executive and social media escalations, earning departmental recognition for delivering exceptional customer service

Customer Escalation and Retention Representative - TELUS

(2011-04 - 2013-06)

Delivered exceptional customer service by resolving complex billing and account concerns with empathy and professionalism
Built strong client relationships, achieving a 96% customer retention rate and consistently exceeding performance targets
Collaborated with internal teams to resolve issues efficiently, while maintaining a high level of client satisfaction