Carolina Treufil

Detail-oriented administrative professional with experience in healthcare, patient services, customer service, scheduling, records management, and property operations. Skilled at managing high-volume calls and appointments, coordinating referrals, maintaining accurate confidential records, processing payments, and supporting busy teams.

Strong Microsoft

Office, EMR, data-entry, and communication skills, with a calm and professional approach to problem solving. Bilingual in English and Spanish.

Medical Office Assistant / Patient Services - Belmar Dermatology - Hamilton, ON

(2024-05 - 2026-08)

• Managed patient scheduling, registration, appointment changes, and follow-ups using Accuro EMR.
• Coordinated referrals and communicated appointment instructions and other information clearly with patients.
• Handled a high volume of incoming calls, voicemails, emails, bookings, and patient inquiries in a fast-paced clinic.
• Processed payments and maintained accurate patient and administrative records.
• Supported physicians and clinical staff with day-to-day administrative and patient-service needs.
• Maintained organized documentation and supported instrument sterilization, inventory, and clinic supplies.

Medical Office Assistant — Placement - Minerva Pain Clinic - Hamilton, ON

(2024-04 - 2024-05)

• Assisted with patient intake, registration, appointment scheduling, and general administrative support.
• Maintained electronic patient records through accurate scanning, filing, and document organization.
• Supported daily clinic workflow while providing professional and respectful patient communication.

Assistant Superintendent - Murph-Ease Inc. - Hamilton, ON

(2019-09 - 2024-05)

• Responded to tenant concerns professionally and helped resolve issues through clear, calm communication.
• Coordinated maintenance requests with residents, contractors, and management to support timely service.
• Maintained administrative records and ongoing communication with management and residents.
• Supported property operations while following safety and operational standards.

Diploma - Office Administration – Health Services - Mohawk College (2023-01 - 2024-06)