Kirti Kalsi

Motivated and results-driven retail professional with 3+ years of experience in customer service, sales advising, and team leadership. Proven success in driving store performance, managing teams, and delivering exceptional customer experiences. Adapt to visual merchandising, inventory control, and fostering a positive and productive work environment.

Assistant Store Manager - Bikini Village - Saskatoon, Saskatchewan

(2024-09)

• Support the Store Manager in all operational and sales activities.
• Co-led a team of sales associates; recruited, trained, and motivated staff.
• Analyzed KPIs and sales trends to drive results and meet performance goals.
• Implemented store visuals and ensured alignment with brand standards.
• Managed inventory processes including restocking, receiving, and shrinkage control.
• Ensured a high level of customer satisfaction through personalized service.

Assistant Manager - SoftMoc - Saskatoon, Saskatchewan

(2023-08 - 2024-01)

• Oversaw day-to-day operations, opening/closing procedures, and cash handling.
• Delivered strong sales performance by coaching team and engaging with customers.
• Handled conflict resolution, customer complaints, and staff scheduling.
• Promoted store campaigns and loyalty programs to boost customer engagement.
• Ensured adherence to health & safety and operational policies.

Sales Advisor - H&M - Saskatoon, Saskatchewan

(2022-05)

• Assisted customers with styling and product recommendations in a fast-paced environment
• Maintained visual standards, replenished stock, and supported floor moves
• Operated cash register and processed transactions accurately
• Collaborated with team members to achieve daily sales targets
• Provided exceptional customer service to build lasting relationships

Business Management - Saskatchewan Polytechnic (2021 - 2023)