Kyla Pilgrim

Friendly, organized, and dependable professional with strong customer service, scheduling, and administrative experience gained in fast-paced environments. Skilled at coordinating appointments, managing documentation, and supporting teams while maintaining confidentiality and professionalism. Experienced with Microsoft Office, Netcare, and SimChart, with a proven ability to multitask, resolve client concerns, and keep busy offices running smoothly.

A quick learner eager to bring a positive attitude and strong work ethic to an office, administrative, or medical office assistant role.

Housekeeper → Supervisor at Encore Hotel & Suites by Service Plus Inn (2023-09 – Present)

• Provide friendly, professional front-line service while responding to guest needs, questions, and concerns.
• Promoted from front-line staff to Supervisor based on reliability, organization, and strong performance.
• Coordinate daily priorities, schedules, and task assignments to keep operations running smoothly during busy periods.
• Maintain accurate records and documentation, and uphold confidentiality and safety standards.
• Provide direction and support to team members, including training and onboarding new staff.
• Assist management with projects during peak periods, and time-sensitive situations.

Supervisor → Manager at LA Heat Tanning Salon (2010-01 – 2024-12)

• Managed staff schedules and day-to-day office operations, balancing client needs with team availability.
• Booked and coordinated client appointments by phone and in person, maintaining an organized, efficient schedule.
• Built positive, lasting client relationships through attentive, professional communication.
• Handled client concerns and payment/service inquiries promptly and professionally.
• Maintained organized records and supported day-to-day administrative operations.

Sales Associate at The Shoe Company (2018-01 – 2019-06)

• Delivered attentive, high-quality customer service in a fast-paced retail environment.
• Assisted customers with questions, purchases, and concerns, handled transactions, and built strong communication and multitasking skills.

Medical Office Assistant & Health Unit Coordinator (MOA&HUC) – Academy of Learning Career College (2026-03)

– Delmar College of Esthetics & Wellness (2021-02)

– Grande Prairie Composite High School (2013-01)