Lacey Proulx

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Receptionist - Green Leaf Roofing - Bradford, ON

(2016)

• Created a welcoming environment through effective communication and professional demeanor.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported lead roofers in removing old roofs and preparing surfaces for new installations.
• Followed detailed instructions from experienced roofers to execute tasks accurately and efficiently.

Children's Party Host - Glama Gals - Newmarket, ON

(2014-01 - 2016-01)

• Facilitated engaging party activities for children, ensuring a fun and memorable experience.
• Coordinated with parents to customize party themes and activities based on specific interests.
• Managed setup and breakdown of event spaces, maintaining organization and cleanliness throughout events.
• Developed creative games and crafts that fostered teamwork and creativity among participants.
• Prepared and served food and drinks to guests, meeting hygiene and safety standards.
• Planned parties according to customer specifications.
• Oversaw event timelines, ensuring all activities started and ended as scheduled.

Sales Associate - Foot Locker

(2012-02 - 2014-06)

• Maintained store presentation by organizing merchandise and ensuring cleanliness.
• Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
• Managed returns, exchanges and refunds in accordance with store policy.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Gymnastics Coach - Gymalaya - Newmarket

(2009-03 - 2012)

• Organized and led group training sessions, fostering teamwork and motivation among gymnasts.
• Collaborated with parents to discuss athlete development and address concerns effectively.
• Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
• Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
• Organized and led training camps that provided intensive skill development opportunities.

Associate of Arts - Hair Dressing & Esthetician - Visions Hair Academy (2010-09)