Chantal Lewis

Dynamic Retail Associate with a proven track record at St. Mary's Nursery, specializing in greenhouse maintenance and customer service. Demonstrated expertise in organic gardening and innovative merchandising strategies, consistently exceeding sales goals while enhancing customer satisfaction.

Known for effective communication and a calm demeanor in managing routine and unique challenges, ensuring that every customer feels valued and supported. Committed to driving sales initiatives and delivering exceptional service standards that foster loyalty and enhance the shopping experience. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.

Greenhouse Worker at St. Mary's Nursery

• Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols
• Collaborated with other team members to ensure efficient workflow processes were followed
• Provided customer service at retail outlets when selling products from the greenhouse
• Propagated cuttings from existing plants using various techniques such as division or layering
• Ensured all safety guidelines were followed while working with hazardous chemicals or heavy machinery
• Identified any deficiencies in soil health or nutrient levels and took steps to address them
• Implemented plans for controlling weeds within the greenhouse setting
• Routinely pruned and trimmed plants to promote healthy growth and remove diseases
• Swept and picked up trash in and around the greenhouse
• Performed weeding, pruning, and trimming activities to ensure plant health and aesthetic appeal
• Monitored plant health, identifying and treating pests and diseases as needed

Inventory Stocker/Customer Service Representative at London Drugs

• Maintained cleanliness of work area by sweeping floors and removing debris from aisles or walkways
• Accurately maintained inventory records and logs
• Verified quantities of incoming and outgoing shipments against invoices or other documents
• Operated computer systems to maintain accurate records of all transactions
• Provided assistance in order of fulfillment activities when needed
• Rotated stock regularly to prevent spoilage or damage due to age
• Inspected condition of incoming items to ensure quality standards were met before stocking shelves
• Monitored stock levels and identified reordering needs
• Stock shelves with new merchandise as needed

Customer Service Representative at Pet Land

• Maintained detailed records of customer interactions, transactions and comments for future reference
• Resolved complex problems by working with other departments to provide solutions that meet customer needs
• Gathered customer feedback through surveys and used the data to improve customer service
• Identified opportunities for upselling additional products or services based on customer needs
• Provided excellent customer service to resolve customer complaints in a timely manner
• Answered customer inquiries and provided accurate information regarding products and services
• Maintained a high level of professionalism when dealing with difficult customers
• Provided exceptional customer service to ensure customer satisfaction
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly

College Graduate in Information and Communication Technology – Sundance College (2024-03)

High School Diploma – St. Norbert Collegiate (2018-06)

Some College (No Degree) in Graphic and Digital Design – Visual College of Arts and Design