Larissa Goussard

Excellent organizational and administrative skills.

Ability to manage multiple tasks and priorities simultaneously.

Ability to solve problems and make decisions.

Sense of customer service and orientation towards customer satisfaction.

Autonomous, versatile, proactive, involved.

More than 15 years of experience in administrative management and customer service.

International experience.

I possess over 15 years of professional experience in administrative management and customer service, demonstrating excellent organizational and administrative skills. I am an adept at handling multiple tasks and priorities simultaneously, solving problems, and making decisions. Her experience includes:

• Roles:
• Virtual Executive Assistant
• Executive Assistant to Management
• Administrative and Customer Service Manager
• Key Responsibilities:
• Managing schedules, appointments, and travel arrangements.
• Filtering, responding to, and distributing communications.
• Liaising with teams at all levels and interacting with clients and external partners.
• Preparing and editing correspondence, communications, presentations, and documents.
• Resolving client issues and complaints.
• Overseeing office operations and ensuring smooth executive office functioning.
• Managing documents, records, budgets, and expenses.
• Supporting senior management and improving operational practices.
• Enhancing customer experience and training and supervising team members.
• Skills and Competencies:
• Strong customer service orientation.
• Autonomous, versatile, proactive, and committed.
• Experience with high-level administrative support, operational improvements, and client relations.
• Proficient in digital and IT tools, communication, leadership, and management.
• Multilingual in French, English, Portuguese, and Spanish.

My international experience and proficiency in multiple languages further enhance my capability to manage diverse administrative and customer service roles.

• DUT (Diplôme Universitaire de Technologie) in Business Management and Administration (GEA):
• This diploma provides a solid foundation in various aspects of business management and administration, equipping her with essential skills for managing administrative tasks, coordinating operations, and overseeing financial aspects within an organization.
• Additional Certifications:
• Coach Solutions: Focuses on coaching skills, which are valuable for leadership, team training, and improving customer service interactions.

This educational background, combined with my extensive experience, makes me well-equipped for roles that require a blend of administrative expertise and customer service management.