Lauren Hall

I am an enthusiastic and friendly individual with a strong drive to succeed, motivated both personally and in inspiring others. I bring a mature and responsible approach to every task I undertake, consistently maintaining punctuality, professionalism, and a positive attitude. My good sense of humor helps me build strong relationships in the workplace.

Having entered the logistics industry straight after completing my education, I have gained valuable experience and developed a strong work ethic. I am now seeking the opportunity to progress into a more senior role outside of the freight industry where I can take on greater responsibility, contribute to team success, and continue to grow professionally.

Imports and Exports Operations Coordinator at Priority Freight (2022-06 – Present)

• Manage both import and export shipments, specialising in time-critical and Aircraft on Ground (AOG) logistics to ensure urgent deliveries reach their destination without delay.
• Coordinate and track standard and priority shipments, ensuring compliance with all customs, carrier, and airport procedures.
• Prepare, verify, and process invoices in line with company and client requirements.
• I hold a valid Dangerous Goods by Air certification (99% pass mark, valid for 18 months) and maintain compliance through recertification every two years.
• Liaise directly with customers to provide updates, resolve issues, and deliver exceptional service under tight deadlines.
• Coordinate delivery drivers to airports, ensuring correct documentation, timing, and handling procedures are followed for urgent and standard consignments.
• Work closely with freight forwarders, airlines, and ground handling agents to minimise delays and manage smooth handovers.

Supervisor at Nandos (2021-07 – 2022-05)

• Trained and mentored new staff, ensuring they understood company standards, procedures, and service expectations.
• Maintained the safety of both staff and guests, adhering to all health, safety, and hygiene regulations.
• Oversaw the correct opening and closing of the restaurant, allowing operational readiness and security.
• Managed day-to-day shift operations, prioritising smooth service delivery and a positive guest experience.
• Identified and utilised staff members' strengths to optimise team performance and maximise shift efficiency.
• Acted as the first point of contact for any operational or customer issues, resolving them promptly and professionally.

Team Worker at Nandos (2017-12 – 2021-07)

• Worked both back of house (grill operations, food preparation) and front of house (serving customers at tills, delivering orders, assisting on the pass, and preparing Deliveroo orders).
• Maintained cleanliness and hygiene standards in both front and back of house areas during opening and closing shifts.
• Counted tills at opening and closing to ensure cash accuracy; investigated and resolved any discrepancies in allocated funds.
• Supported smooth shift operations by assisting colleagues across multiple areas during peak service periods.
• Delivered high-quality customer service by providing prompt, friendly, and efficient assistance

GCSEs – Thamesmead School (2013-09 – 2018-06)

A-Levels – Strodes College (2018-09 – 2020-06)