Leah Cotie

Driven and client-focused professional with a strong background in sales, customer service, and relationship management. Experienced in building trust quickly, managing high-volume client interactions, and following up consistently to convert opportunities into results. Skilled in handling outbound and inbound communication, coordinating details across multiple touchpoints, and maintaining organized systems in fast-paced, remote environments.

Motivated to grow within the transportation and logistics industry while contributing to a high-performing sales team.

Luxury Destination Specialist at Kensington Tours (2026-01 – Present)

Manage inbound leads and guide clients through customized travel planning while building strong client relationships to convert inquiries into confirmed bookings.

• Manage inbound leads and guide clients through customized travel planning
• Build strong client relationships to convert inquiries into confirmed bookings
• Conduct consistent follow-up to maintain engagement and close opportunities
• Coordinate complex travel logistics, timelines, and client expectations
• Maintain detailed records and client communication within CRM systems

Health & Life Coach at Coaching with Leah (2024-01 – Present)

Build and maintain client relationships through consistent communication and support while guiding clients through structured plans with accountability and engagement.

• Build and maintain client relationships through consistent communication and support
• Guide clients through structured plans while maintaining accountability and engagement
• Manage scheduling, client records, and ongoing follow-up independently
• Develop trust quickly to support long-term client retention

Financial Service Representative at RBC / TD Bank

Delivered client-focused service while identifying needs and recommending solutions in high-volume environments with multiple client interactions.

• Delivered client-focused service while identifying needs and recommending solutions
• Built rapport quickly in high-volume environments and managed multiple client interactions
• Followed structured processes while maintaining accuracy and attention to detail
• Supported clients through important financial decisions with clear communication

Wildfire Ranger at Alberta Sustainable Resource Development – Forestry Division

Communicated with the public in fast-paced, high-pressure environments while demonstrating adaptability, strong judgment, and clear communication.

• Communicated with the public in fast-paced, high-pressure environments
• Demonstrated adaptability, strong judgment, and clear communication

Certificate in Dual Health & Life Coach – The Health Coach Institute

Member - Health Coach Alliance

Coursework Completed in Political Science & Earth Science – St. Francis Xavier University