Leepakshi Manchanda

Operations & Administration Manager with 5+ years of experience in operations, staff coordination, scheduling, recruitment, performance management, financial administration and customer service. Progressed from Customer Service Coordinator to Operations & Administrative Coordinator to Manager, overseeing 30 staff, 5–6 direct reports, 300 active students and 15–20 daily classes.

Strong

Excel, reporting, documentation and problem-solving skills, supported by an M.A. in Economics and BBA in Finance.

Customer Service Associate at WALMART CANADA (2026-09 – Present)

• Assist customers with self-checkout, payment transactions and general store inquiries.
• Monitor checkout areas, resolve transaction issues and follow cash-handling and loss-prevention procedures.
• Maintain accurate, efficient service while handling multiple customer needs in a fast-paced environment.

Operations & Administrative Coordinator at GOOD WAY (2022-06 – 2025-12)

Educational Institute – IELTS, PTE, Language, Computer & Professional Development Programs

• Managed daily operations for 300 active students and 3,000–3,500 annually, overseeing 30 staff and 5–6 direct reports.
• Coordinated 15–20 classes daily across 10–15 teachers, managing schedules, leave, staffing changes and replacements.
• Recruited and hired 20–25 employees; conducted interviews and recommended department-head candidates to owners.
• Conducted monthly performance reviews covering quality, productivity, feedback, punctuality and work quality; handled warnings and promotions.
• Prepared daily revenue/collection reports and maintained records for ₹10–20 lakh monthly payment volumes during peak periods.
• Verified invoices and reconciled cash/online payment records for management reporting.
• Managed inventory and purchasing for study materials and computer equipment; coordinated with 11 suppliers.
• Resolved escalated staff conflicts, scheduling issues, payment discrepancies and student concerns.
• Coordinated daily administrative operations, staff schedules, student requirements and departmental activities.
• Supported recruitment, onboarding, employee documentation, training and performance tracking.
• Maintained staff, student, payment and financial records using Excel and attendance, payment and online-class systems.
• Trained 5–10 employees annually and provided employee orientation and operational support.

Customer Service Coordinator at GOOD WAY (2018-05 – 2020-09)

Educational Institute – IELTS, PTE, Language, Computer & Professional Development Programs

• Handled student inquiries, service issues, scheduling requests and day-to-day customer service needs.
• Coordinated with front-desk and academic teams to resolve class changes, service requests and operational issues.
• Processed and verified payment information, invoices and transaction records with strong attention to accuracy.
• Supported daily office operations, documentation, inventory coordination and customer records.

Intern – Financial & Administrative Support at HDB FINANCIAL SERVICES (2017-05 – 2017-06)

• Supported application processing, documentation, data entry, verification and customer inquiries.
• Maintained Excel reports and accurate financial/customer records while following established procedures.

Master of Arts (M.A.) in Economics – Panjab University (2020-01 – 2022-12)

Bachelor of Business Administration (BBA) in Finance – Symbiosis International Deemed University (2015-01 – 2018-12)