Lehan Gerreyn

Results-driven IT Manager with 10+ years of experience spanning network administration, IT infrastructure, and operational leadership across Sri Lanka, Oman, and Canada. Proven ability to build and lead high-performing teams, develop custom IT solutions, and drive measurable improvements in system uptime, security, and user satisfaction. Equally adept in technical troubleshooting and customer-facing environments, with a strong track record of managing people, processes, and technology to deliver business outcomes.

Restaurant Manager at Tim Hortons (2024-01 – Present)

• Led a team of 20+ staff to deliver outstanding customer service at a high-volume location
• Resolved customer complaints efficiently, maintaining high satisfaction standards
• Trained new employees on POS systems, food safety protocols, and service standards
• Managed inventory, daily cash handling, deposits, and scheduling
• Ensured full compliance with company policies and operational procedures

IT Manager at O E H Traders (2018-01 – 2021-12)

• Developed custom IT solutions to address business-specific needs, driving cost savings and efficiency
• Reduced downtime by promptly resolving hardware and software issues with minimal business impact
• Collaborated cross-departmentally to integrate and secure IT systems
• Optimized helpdesk operations through process improvements, increasing response speed and user satisfaction
• Cross-trained staff to maximize team agility and performance
• Resolved internal conflicts through active listening and constructive mediation

Assistant IT Manager at AL Jarwani Groups (2016-01 – 2018-12)

• Optimized server performance via routine maintenance: updates, patches, and backups
• Proactively identified and mitigated IT risks to reduce downtime
• Managed end-to-end IT projects within scope, budget, and timelines
• Standardized device configurations across departments for consistent user experience
• Evaluated and integrated emerging technologies into existing IT ecosystems
• Developed and maintained comprehensive IT documentation, policies, and procedures
• Mentored and led IT team members, fostering professional growth

Network Support Technician at O E H Traders (2013-01 – 2016-12)

• Installed cabling, wireless routers, and telephone systems for data communications networks
• Troubleshot hardware and software to diagnose and resolve network issues
• Traveled to remote locations to install nodes and roll out client software
• Created detailed documentation on common issues to streamline future troubleshooting
• Developed efficient ticketing procedures to reduce response times to network incidents
• Decreased operating costs through strategic system analysis and consolidation recommendations

Advanced Diploma in Hardware with Network – Vocational Training Centre (2014)

Network Administrator Technician – Vocational Training Centre (2014)