Leoj Santos
Regional Operations Manager
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About
Results-driven Regional Operations Manager with strong facility operations experience overseeing large multi-site portfolios across Nova Scotia and Newfoundland. Experienced in vendor management, client relations, budgeting, work order coordination, compliance, quality assurance, team leadership, and continuous improvement. Proven ability to manage service delivery, resolve escalations, and maintain high operational standards across complex facility environments.
Experience
Regional Operations Manager - BGIS - Nova Scotia & Newfoundland
- Manage facility service operations across 400+ client sites throughout Nova Scotia and Newfoundland.
- Lead supervisors and frontline teams to ensure consistent service delivery and operational excellence.
- Coordinate work orders, client requests, escalations, and corrective actions while maintaining service standards.
- Manage operational budgets, labour planning, and resource allocation to meet financial targets.
- Partner with clients, vendors, and internal teams to resolve facility issues and improve performance.
- Oversee compliance, inspections, reporting, and quality programs across multiple locations.
- Drive continuous improvement initiatives to increase efficiency and client satisfaction.
Quality Assurance Coordinator - BGIS
(2023-01)
- Performed facility inspections and audits to ensure safety, compliance, and service quality.
- Created action plans to resolve deficiencies and improve operational performance.
- Supported training, documentation, and performance tracking for service teams.
Field Operations Manager - Jyllikleen Cleaning Services
(2020-01 - 2023-12)
- Managed commercial facility service teams, scheduling, client communication, and service delivery.
- Prepared quotes, managed customer relationships, and supported business growth.
- Oversaw payroll coordination, invoicing, inspections, and operational improvements.
Education
Bachelor of Commerce Studies - Saint Mary's University
Business Administration - Far Eastern University
Diploma - Dartmouth High School
