Loriann Cooper

Experienced shelter operations professional with strong background in frontline service delivery, staff support, and crisis response in Vancouver's Downtown Eastside. Skilled in trauma-informed leadership, de-escalation, and systems navigation.

Intake Coordinator at PHS Community Services Society (2023-10 – Present)

• Support daily shelter operations and staff coordination
• Provide crisis intervention and de-escalation
• Maintain HIFIS documentation and reports
• Collaborate with multidisciplinary teams

Peer Support Worker at Vancouver Coastal Health (2024-10 – 2025-03)

• Provided crisis intervention and support
• Assisted with safety planning and referrals

Certificate in Project & Program Management – Coursera (2025)