Loriann Cooper

Dedicated peer support professional leveraging lived experience to guide individuals through mental health and community challenges. Skilled in intake coordination, crisis support, and multidisciplinary collaboration to connect clients with vital resources and foster recovery.

Intake Coordinator - PHS Community Services Society

(2024-10)

• Coordinate client intake processes, conducting assessments and triaging needs to connect individuals with appropriate community services
• Collaborate with multidisciplinary teams to streamline referrals and reduce barriers to access for vulnerable populations
• Maintain accurate case documentation and ensure compliance with organizational and regulatory standards

Peer Support Worker - VGH Hospital VCH

(2024-01)

• Deliver trauma-informed peer support to hospital patients, drawing on lived experience to build trust and encourage recovery
• Advocate for patient needs within a clinical setting, liaising with healthcare staff to ensure holistic, person-centred care
• Facilitate connections to community resources, reducing gaps in post-discharge support for mental health clients

Clean Team Ambassador - Mission Possible

(2024-03 - 2025-01)

• Represented Mission Possible's values in the community, promoting dignity and inclusion while supporting program participants
• Contributed to neighbourhood revitalization efforts, demonstrating reliability and commitment in a client-facing ambassador role
• Supported peers in building employment readiness skills through mentorship and positive role modelling

Peer Support Worker / Peer Facilitator - Open Door Group / Thrive

(2024-06 - 2025-05)

• Facilitated peer support groups and employability workshops, empowering individuals facing barriers to mental health and employment

Stay-at-Home Parent & Family Manager

(2000-03)

• Managed complex household logistics, budgeting, and family coordination while developing strong organizational and interpersonal skills

Supervisor / Front Desk - The Civilia Hotel & Retreat

(2022-11 - 2023-08)

• Supervised front desk operations at a hospitality retreat, delivering high-quality guest experiences and leading a customer-facing team

Labour Worker - Embers Staffing Solutions

(2017-03 - 2019-10)

• Completed diverse labour placements through Embers, demonstrating adaptability, punctuality, and work ethic across multiple industries

Teller / Customer Service Representative - Scotiabank

(2010-12 - 2014-06)

• Processed daily banking transactions and delivered customer service for a major financial institution, maintaining accuracy and compliance

Bachelor of Construction Management - Carpentry Foundation - St-Lawrence College (2006-08)

Business Accounting & Administration - Business Accounting & Administration - St-Lawrence College (2004-09)

Landscape Industry Certified Horticultural Technician - Horticulture - Horticulture Society of Kitchener (2010-05)

University Course - Women's Oppression & Marginalized Studies - Laurentian University (2012-01)