Lynda Anyanwu
Customer Service Professional skilled in client support, bookings, and problem-solving. Experienced across phone, email, and chat.
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About
Motivated and customer-focused Customer Service Representative with strong communication, problem-solving, and relationship-building skills. Experienced in assisting customers, resolving complaints, and ensuring customer satisfaction in fast-paced environments. Familiar with helpdesk tools, digital communication platforms, and remote collaboration.
Passionate about delivering excellent service, building customer loyalty, and supporting business growth. Seeking a remote customer service role where I can contribute to positive customer experiences and efficient support operations.
Experience
Virtual Assistant at Freelance Upwork (2025-09 – Present)
Generate qualified B2B leads and provide administrative support to sales teams
- Generate qualified B2B leads through LinkedIn prospecting and targeted research
- Maintain CRM systems and keep prospect data organized and updated
- Support outreach campaigns and follow-up sequences
- Conduct industry research to identify potential business opportunities
- Provide day-to-day administrative and operational support to sales teams
Virtual Assistant at Upwork
Organized company documentation and maintained cloud storage systems
- Organized and structured company documentation into clear, scalable digital filing systems
- Implemented standardized naming conventions and folder architecture to improve workflow efficiency
- Maintained secure and well-structured cloud storage for remote teams
- Supported cross-functional teams by maintaining organized documentation libraries, reducing time spent searching for critical files
Customer Service at Access Bank Plc (2021-11 – 2024-10)
Handled customer inquiries and resolved complaints across multiple channels
- Responded to customer inquiries via email, live chat, phone, and social media
- Assisted customers with order placement, shipment tracking, and returns
- Resolved payment and complaint issues promptly
- Provided clear product information to support purchasing decisions
Education
Higher National Diploma (HND) in Public Administration – Imo State University (2020-01)
