Ma Catherine De Leon

Detail-oriented and compassionate healthcare administrative professional with hands-on Canadian experience as a Medical Administrative Assistant and a strong background in laboratory and medical technology. Skilled in patient registration, appointment coordination, specimen handling support, and accurate EMR/LIS documentation. Experienced in billing, data entry, and maintaining organized health records while ensuring compliance with healthcare standards.

Recognized for delivering excellent patient service, supporting laboratory workflows, and maintaining accuracy in fast-paced clinical environments. Seeking to contribute to a laboratory setting supporting efficient operations and high-quality patient care.

Patient Service Associate / Medical Receptionist - Bluewater Imaging, Inc. - 4600 Highway 7, Woodbridge ON, L4L 4Y7

(2025-09)

• Manages incoming phone calls, greets patients, schedules and adjusts appointments, and ensures smooth daily clinic operations by balancing provider availability with patient needs.
• Billing patients, processing invoices, handling payments, and maintaining accurate financial records while adhering to clinic policies and confidentiality standards.
• Organize, update, scan, and securely store patient records, ensuring all information is accurate, accessible, and compliant with privacy regulations.
• Use spreadsheets, word processors, and specialized medical application software alongside office equipment (computers, printers, fax machines, dictation tools) to complete documentation and communication tasks efficiently.
• Support patients by providing knowledge of medical procedures and strong customer service skills, validate health cards, assist patients with inquiries, maintain confidentiality, and create a welcoming, professional environment while supporting clinical staff.

Medical Administrative Assistant (Co-op/Placement) - Northview Bathurst Clinic - Toronto, ON

(2025-05 - 2025-08)

• Welcome patients in a professional and friendly manner, completed check-in procedures, verified personal and health information (including health cards), and accurately updated electronic medical records (EMR) to ensure all patient data remained current and compliant with privacy standards.
• Manages provider calendars by booking, rescheduling, and confirming appointments, follow-ups, and specialist referrals, while prioritizing urgent cases and optimizing clinic flow to reduce wait times and improve efficiency.
• Answers high-volume phone calls, address patient questions and concerns, relayed accurate messages between patients and healthcare providers, and ensured timely follow-up on inquiries to maintain continuity of care.
• Assist with basic clinical tasks and minor procedures as needed, prepared examination rooms, maintained cleanliness and infection control standards, and fostered a safe, organized, and welcoming environment for both patients and staff.

Laboratory Manager - Healthway – QualiMed Hospital - Philippines

(2017-03 - 2023-10)

• Supervise a team of 40+ staff across multiple shifts, setting clear performance expectations and providing ongoing coaching and evaluations. Ensures diagnostic accuracy by enforcing quality control protocols, reviewing test results, and maintaining strict compliance with healthcare regulations and accreditation standards.
• Directs daily lab operations, including budgeting, cost control, and procurement of equipment and supplies. Monitor inventory levels, negotiated with vendors, and implement process improvements to maintain efficiency while minimizing waste and downtime.
• Design and delivers onboarding and continuous training programs to keep staff updated on new technologies, procedures, and safety protocols. Foster a culture of accountability, teamwork, and professional growth to maintain high performance across the department.
• Work closely with physicians, nurses, and other healthcare professionals to streamline workflows, prioritize urgent testing, and ensure timely reporting of results, directly contributing to improved patient care and clinical outcomes.
• Balance leadership duties with hands-on responsibilities as a Medical Technologist by performing complex diagnostic testing, troubleshooting equipment issues, and stepping in during high-demand periods to maintain service quality and turnaround times.

Postgraduate Program - Health Care Leadership - Sault College (2024-01 - 2025-08)

Bachelor - Medical Technology - University of Perpetual Help System Laguna (2009 - 2013)

Supplemental Course - Molecular Biology & Diagnostics - Trinity University of Asia (2021-02 - 2021-04)