Mandukhai Munkhzorig

Personable and detail-oriented professional with hands-on front-desk, customer service, and office coordination experience. Skilled at creating a warm, polished first impression, managing multiple priorities calmly, and supporting day-to-day office operations. Fluent in five languages, highly proficient in Microsoft Office, and comfortable juggling calls, scheduling, and administrative tasks in fast-paced environments.

Copywriter - Cartesian - Toronto, ON

(2026-05)

• Provided administrative support for creative production, including contributing to briefs, preparing concept presentations, and coordinating logistics for client shoots and talent
• Collaborated cross-functionally with art directors and account teams, managing communication and scheduling across multiple concurrent client projects
• Maintained organized, brand-aligned documentation across hospitality and tourism client accounts

Customer Service Representative - Kiehl's - Toronto, ON

(2023-05 - 2024-05)

• Served as the first point of contact for customers in a high-volume retail environment, delivering a courteous and professional welcome to every visitor
• Interpreted customer needs in real time and provided personalized, attentive service, building trust and long-term brand loyalty
• Achieved an average of 82% daily sales target attainment while balancing multiple customers and tasks simultaneously
• Engaged diverse customer segments using multilingual communication skills

Email Coordinator - Stockpick - Toronto, ON

(2024-01 - 2024-08)

• Managed daily administrative workflows, formatting and distributing communications using Mailchimp and HTML while maintaining a 99% inbox placement rate
• Tracked and organized performance data over 7+ months, synthesizing it into clear reports for the team
• Streamlined recurring processes and implemented feedback quickly, ensuring consistent day-to-day accuracy and reliability

Technical Manager & Creative Contributor - TEDx University of Toronto - Toronto, ON

(2024-09 - 2025-04)

• Coordinated schedules, logistics, and communications across teams for 4 live events supporting 1,000+ attendees
• Acted as a liaison between speakers, organizers, and production staff, ensuring smooth day-of coordination
• Adapted quickly to shifting priorities and tight timelines while maintaining a professional, organized workflow

Receptionist - Simply Nails Spa - Toronto, ON

(2022-05 - 2022-08)

• Greeted clients and managed a busy front desk, checking guests in and out and maintaining a polished, welcoming atmosphere
• Answered multi-line phones and booked, confirmed, and rescheduled appointments, keeping the daily schedule organized and minimizing gaps
• Handled point-of-sale transactions, restocked retail and supply displays, and kept the reception area clean and presentation-ready

Bachelor of Arts - Cinema Studies; Minor in Creativity & Society, Creative Writing - University of Toronto (2022 - 2026)

Course - Advertising - Openlearn Academy (2025 - 2026)