Manisha Kundal

Detail-oriented, and dynamic professional with over 3 years of experience in client service management, cash handling, administration, and regulatory compliance.Combines proven success in high-volume retail operations with post-graduate expertise in Project Management and Operations Leadership. Highly skilled at handling financial transactions, resolve client inquiries, and manage fast-paced operational workflows while adhering strictly to policy and compliance standards.Possesses strong technical fluency in MS Office and specialized tools, with a dedicated focus on driving client satisfaction and branch operational excellence. Preparing to complete Investment Funds in Canada (IFC) certification.

Manager - Pita Pit - Kitchener, ON

(2024-05)

• Client Relationship Management: Deliver exceptional client service by greeting customers, assessing their needs, and providing clear, courteous product guidance.
• Issue Resolution: Resolve customer feedback and escalated concerns promptly, ensuring high satisfaction while remaining compliant with company standards.
• Financial & Cash Management: Process daily point-of-sale transactions, balance registers, and maintain accurate payment records with zero discrepancies.
• Team Leadership & Environment: Recruit, train, and mentor staff to foster a positive, equitable, and collaborative work culture aligned with team goals.
• Administration & Logistics: Utilize MS Excel and Word to manage staff scheduling, track inventory metrics, negotiate supplier terms, and optimize operational costs.

Cashier - Food basics - ON

(2023-12 - 2025-03)

• Delivered friendly, fast, and professional customer service.
• Accurately processed cash, debit, and credit transactions.
• Scanned products efficiently while ensuring pricing accuracy.
• Handled coupons, returns, receipts, and customer inquiries.
• Maintained a clean, organized, and welcoming checkout area.
• Followed cash-handling, safety, and company procedures.
• Worked effectively in a fast-paced team environment.

Client Advisor I - Royal bank of canada - Kitchener, ON

(2023-04 - 2023-08)

• Transaction Handling: Accurately process daily deposits, withdrawals, bill payments, foreign exchanges, and bank drafts.
• Client Engagement & Referrals: Greet clients, answer basic account inquiries, educate them on digital/mobile banking tools, and spot opportunities to connect them with specialized branch advisors (e.g., mortgage, investments).
• Issue Resolution: Handle account inquiries, de-escalate customer concerns, and resolve billing or transaction issues efficiently.
• Compliance & Audit: Verify client identity (KYC standards) and strictly adhere to internal SOPs, Canadian Anti-Money Laundering (AML) regulations, and cash-handling limits.

Quality Assurance & Compliance Specialist - Verka Milk Plant - India

(2021-07 - 2022-08)

• Regulatory Compliance & Documentation: Performed meticulous audits and inspection logs for raw and finished products, maintaining full adherence to regulatory and quality standards.
• Data & Process Analysis: Monitored critical control points, evaluated operational performance metrics, and maintained detailed, audit-ready compliance records.
• Risk Mitigation: Executed root-cause analysis for quality deviations and established corrective action plans to prevent operational risks.
• Cross-Functional Training: Conducted safety and procedural compliance workshops for cross-functional teams, ensuring team adherence to operational guidelines.

Post-Graduate Certificate - Project Management - Conestoga College (2023-09 - 2024-04)

Post-Graduate Certificate - Operations Leadership in Food Manufacturing - Conestoga College (2022-09 - 2023-04)

Bachelor of Science - Microbial and Food Technology - Panjab University (2018-08 - 2021-08)