Manpreet Kaur
Customer Service Representative
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About
Dedicated office professional with expertise in customer service and data management. Successfully resolved service inquiries while accurately documenting customer interactions, enhancing operational efficiency. Committed to fostering strong relationships through personalized assistance and support.
Experience
Customer Service Representative at Rogers Communication Canada Inc. (2023-03 – Present)
- Guided customers through service options while providing detailed product information.
- Resolved service issues and assisted customers with inquiries to enhance satisfaction.
- Cultivated strong customer relationships through personalized assistance and support.
- Handled billing questions and addressed account discrepancies to ensure accuracy.
- Accurately documented customer interactions within CRM system.
Customer Representative at Concentrix (2022-07 – 2023-03)
Cashier at McDonald's (2021-09 – 2023-01)
Cashier Assistant at Costco (2021-09 – 2022-01)
- Processed transactions swiftly utilizing POS systems while maintaining cash accuracy.
- Checked out customers efficiently, ensuring proper scanning of all items.
- Received payments via cash, checks, credit cards, vouchers, or automatic debits.
Package Handler at Fedex Ground (2021-04 – 2021-08)
- Loaded and unloaded packages from delivery trucks to ensure timely delivery.
- Operated conveyor belts to transport packages to designated areas.
- Scanned and sorted packages according to destinations and service type using scanner.
- Scanned package barcodes for tracking and sorting accuracy.
- Inspected incoming packages for damage or discrepancies before processing.
- Facilitated space management by stacking boxes securely for easy access onto pallets in an efficient manner.
- Followed safety guidelines to ensure a secure working environment at all times.
Senior PHP developer at Relinns Technologies (2017-05 – 2021-01)
Education
Project Management in Advance Business Management – University of Winnipeg (2020-01)
B.TECH in Computer Science – CIET - RAJPURA India (2015-01)
