Manuel Aguirre

CompTIA Network+ and Security+ certified IT Professional with a proven track record resolving 350+ tickets monthly. Combines Tier 1/2 endpoint support with Active Directory administration, network diagnostics, and security operations.

IT Support Specialist at StorageVault Canada Inc. (2025-05 – Present)

• High-Volume Triage: Resolve 350+ technical tickets monthly across hardware, software, network connectivity, and peripherals, exceeding team SLAs.
• Access Control & Facility Systems: Administer Tier 1/2 support for industry platforms, including SiteLink Web Edition and StorLogix.
• Endpoint & OS Support: Configure Windows 10/11 workstations, applying OS updates, GPO fixes, and system diagnostics to minimize downtime.
• Identity & Access Operations: Execute user account provisioning, role adjustments, and credential resets following strict access security policies.

IT Support Technician at Inter (2013-05 – 2016-07)

• Delivered Tier 1/2 technical support for hardware, software, and Windows OS environments across local/remote endpoints.
• Conducted physical Layer 1 network diagnostics across multi-site locations, isolating copper cabling drops and faulty terminations.

Lead Contents Technician at On Side Restoration (2023-08 – 2025-05)

Restoration Technician / Team Lead at SUPRA Restoration Services Ltd. (2022-02 – 2023-08)

Customer Service Representative (CSR) at Movistar (2019-03 – 2021-11)

Retail Manager at Taipei C.A. (2016-05 – 2018-02)