Avpreet Kaur

Customer service representative who is highly energetic, outgoing and detail oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable, friendly and passionate about helping customers and creating positive experience with several years of customer service experience and excellent academic credentials.

Facility Attendant - City of Beaumont - Beaumont, AB

(2025-09)

Cashier to Grocery Supervisor - Jeb's No-Frills - Beaumont, AB

(2018-05)

• Greet/welcoming customers and assist them in their groceries, locate items, and providing advice or recommendations.
• Operating scanners, scales, cash register, and other electronics.
• Make customers aware about offers and also follow store procedures regarding offers, coupons, and gift cards.
• Count and organize money.
• Processing refunds and exchanges, resolving complaints.
• Maintaining a clean workspace.
• Managing Inventory
• Ordering items, making planograms, labeling, setting up prices
• Assigning tasks everyday

Food Counter Attendant/Server - All India Sweets & Restaurant - Edmonton, AB

(2018-01 - 2018-05)

• Ensure prompt and excellent service, take orders and process customer's orders.
• A good relation with back kitchen staff for a quick service.
• Ensure tables are correctly set, side stations are tidy and reset tables with flatware and napkins
• Manage a cash register to take customer orders, accept payment and managing the till.
• Wrapping and bagging food.
• Always make a consistent effort to become familiar with regular customers.
• Answer customer questions about menu and serve customer at counters or tables and handle customer complaints and notify manager.
• Awareness about menu and special items.
• Thank guests for dinning at our restaurant.
• Stocking supplies and maintain their record.

Holiday Consultant - Club Mahindra Holiday - Ludhiana, India

(2011-12 - 2012-05)

• Preparing pre-sales proposals for prospective clients
• Achieve sales target in result focused environment
• Prepare and give presentation to potential clients to sell packages
• Making inspiring sales presentations by creating a dream
• Handling objections and resolving member/ customer conflicts
• Building and maintaining strong client relationship and high level of customer service.
• Aware and updated about new product and services.
• Provide support to members in their first time holiday

Front Office Executive - Taursonz Restaurant and Banquet Hall - Ludhiana, India

(2012-08 - 2016-07)

• Answering phone calls in a polite way and have well phone etiquettes, register and handle all incoming and outgoing mails.
• Greet and welcome guests in a courteous manner to provide a good customer service
• Performed administrative tasks: keeping files and document
• Handle customer's complaints and enquiries
• Inventory management of food, beverages, and stationery and housekeeping supplies.
• Assist in general administrative activities
• Make payments

Certificate - Administrative Professional - Norquest College (2019 - 2019)

Project Management and Professional Communication - MacEwan University

B.Sc. - Airlines, Tourism and Hospitality Management - Punjab College of Technical Management (2012 - 2012)