Manvita Singh

Highly skilled technical support professional with extensive experience in client relations, billing, and technical support across various industries. Proficient in a wide range of software applications, including Microsoft Office Suite, Citrix, SAP, and multiple CRM systems. Strong communicator with proven ability to handle customer inquiries efficiently in a fast paced environment, enhancing customer satisfaction and retention.

Adept in incident management, change management, and providing L1 support.

Customer Service Representative at ServiceOntario - Arrowworkforce (2025-01 – 2025-03)

Provided customer service support for ServiceOntario, handling inquiries regarding pending cheques and government services.

• Assisted customers with inquiries regarding pending cheques and other service-related questions
• Provided accurate information about application statuses and government services
• Maintained detailed records of customer interactions to ensure efficient follow-ups
• Delivered excellent customer service in a high-volume environment, handling sensitive financial and personal information with discretion

Customer Care Representative at Ios Solutions - Rogers (2023-08 – 2023-10)

Provided comprehensive support for billing and technical issues for Fido and Rogers customers.

• Delivered comprehensive support for billing and technical issues, enhancing customer understanding of complex payment systems for Fido and Rogers
• Communicated promotions and adjustments to service plans, contributing to an improved customer service experience
• Demonstrated strong problem-solving skills by efficiently resolving customer complaints and issues, achieving a resolution rate of over 90% within established service level agreements

Customer Care Representative at Nordia - Bell (2023-01 – 2023-03)

Facilitated new service installations and provided technical assistance for Bell Media clients.

• Facilitated new service installations and scheduled support for Bell Media clients, leveraging extensive software tools to streamline client data management
• Provided technical assistance to customers in navigating software applications and troubleshooting hardware issues, resulting in improved customer satisfaction scores
• Processed customer orders accurately and efficiently, ensuring timely delivery and resolving any order discrepancies or issues to ensure customer satisfaction
• Maintained detailed records of customer interactions, inquiries, and resolutions using CRM software, facilitating effective communication and follow-up with customers

Customer Center Representative at Alight Solutions (2022-09 – 2022-11)

Explained insurance policies and processed payments in a dynamic call center setting.

• Explained insurance policies clearly and processed payments swiftly, managing over 25 customer interactions per shift in a dynamic call center setting
• Responded promptly and courteously to customer inquiries via phone, email, and live chat, addressing questions and concerns with accuracy and empathy
• Identified opportunities to upsell and cross-sell products and services based on customer needs and preferences, contributing to a 15% increase in revenue

Customer Care Executive at Bill Gosling Outsourcing Company (2021-12 – 2022-04)

Resolved customer inquiries and complaints with focus on customer loyalty and satisfaction.

• Resolved customer inquiries and complaints with a focus on fostering customer loyalty and achieving high satisfaction rates
• Stayed updated on product knowledge, industry trends, and customer service best practices
• Collaborated with cross-functional teams, including technical support, sales, and operations, to resolve customer issues efficiently and improve overall service delivery
• Accurately entered customer information, inquiries, and resolutions into the CRM system, maintaining comprehensive and up-to-date records of interactions for future reference
• Conducted outbound calls to follow up on customer inquiries, gather feedback, or provide updates on service requests, achieving daily call targets and maintaining call quality standards

Master of Technology in Electronics and Communication Engineering – Punjabi University (2018)

Bachelor of Technology in Electronics and Communication Engineering – Chandigarh University (2016)