Marie Aurora

Experienced Administrative Professional with a strong background in office management, customer service, bookkeeping, and records administration. Proficient in Microsoft Office, QuickBooks, and various scheduling and financial platforms. Recognized for organizational skills, client relations, and multi-tasking in fast-paced environments.

Sales and Administrative Assistant - Records Management

(2023-01 - 2024-12)

• Delivered customer service support for Electronic Medical Records (EMR) management and storage.
• Processed payments and coordinated delivery of scanned medical records.

Administrative Assistant / Bookkeeper / Receptionist - Pawsitively Pets For Kids

(2022-01 - 2023-12)

• Managed event bookings and scheduling via Google Calendar.
• Performed bookkeeping using PayPal and QuickBooks, including invoicing, aged accounts receivable, accounts payable data entry, and assisting accountants with financial statements and HST filings.
• Delivered customer service and front desk support.

Front Desk Receptionist - Bahn Thai Spa

(2019-01 - 2020-12)

• Provided front desk customer service, appointment scheduling via MindBody software, and Point-of-Sale (POS) transactions.
• Assisted senior team with administrative tasks.

Administrative Assistant & Receptionist - RG Henderson Heritage Parts Canada

(2018-01 - 2018-12)

• Handled accounts payable/receivable, invoicing, and banking activities.
• Managed switchboard and front desk operations.
• Responded to requests, inquiries, and complaints via phone and email.
• Managed incoming and outgoing mail and packages.

Division Director Assistant / Regional Director Assistant - Investors Group Financial Services Inc.

(2011-01 - 2016-12)

• Provided administrative support to senior team and consultants.
• Completed the IFIC certification with an 84% score in 2015.
• Created PowerPoint presentations, organized regional events and meetings, prepared meeting documents, and recorded minutes.
• Managed client portfolio services, including account setups and adjustments.
• Processed business transactions across multiple platforms.
• Coordinated Outlook calendar scheduling, provided reception relief, and managed office supplies.

Administrative Assistant & Receptionist - Total Waste Management / JTF Custom Homes

(2007-01 - 2011-12)

• Managed accounts payable/receivable, collections, and daily invoicing using QuickBooks.
• Prepared deposits and performed banking tasks.
• Provided front desk customer service and processed POS transactions.
• Handled supply ordering and inventory support.

Diploma - Paralegal Program - Seneca College, North York, Toronto (2005-12)