Vismay Ram

I am Vismay Ram, an international student currently pursuing an Addictions Recovery Practitioner program at Norquest College in Edmonton, Alberta. With a strong academic background in Psychology and English Literature, I bring a diverse skill set to any role. My professional experience spans various industries, including administrative support, customer service, and sales.

I have a proven track record of enhancing customer satisfaction, reducing training time, and improving operational efficiency. Notably, I have achieved a 20% decrease in customer wait times and a 30% reduction in training time at Thepla House, and a 20% improvement in customer retention at Rajesh Engineers. I am now seeking a part-time job where I can leverage my skills in communication, problem-solving, and process optimization to contribute effectively while continuing my studies.

I have a diverse professional background with experience in various industries. As a Back Line Cook/Cashier at Thepla House from 2016 to 2018, I improved customer satisfaction by reducing wait times by 20% and maintaining high standards of cleanliness and organization. I also trained new staff, resulting in a 30% reduction in training time.

From 2021 to 2023, I worked as an Administrative Assistant/Sales at Rajesh Engineers, where I enhanced customer satisfaction and loyalty by enforcing quality standards and managing inventory efficiently. My efforts led to a 20% improvement in customer retention.

Additionally, I served as an Office Assistant at Bloom Mantra, a Psychological and Career Counselling Centre, where I supported adolescents with their studies and personal challenges, demonstrating strong mentoring and problem-solving skills. My technical skills include proficiency in Microsoft Office, and I hold certifications such as Food Handler Certified, Smart Serve, and Sell Safe.

I hold a Postgraduate Diploma in Guidance and Counseling from Maharaja Sayajirao University Baroda in Vadodara, Gujarat, India. Additionally, I have a Bachelor of Arts degree in Psychology and English Literature from the same university. Currently, I am pursuing an Addictions Recovery Practitioner program at Norquest College in Edmonton, Alberta.

These educational experiences have equipped me with a strong foundation in psychology, counseling, and communication, which are highly relevant to my career goals.