Mary Mauro

Client-focused professional with extensive experience in office administration, customer service, relationship management, team leadership, training, and business coordination. Experienced in supporting real estate offices, responding to client and team needs, maintaining records and listings, preparing reports, and coordinating meetings and events. Brings a service-first approach, strong communication skills, sound organization, and a proven ability to build lasting relationships and support team goals.

Independent Director & Sales Trainer - The Pampered Chef

(2004-05)

• Lead, coach, recruit, and support a consultant team across Canada, with experience managing a team of more than 70 consultants.
• Plan and facilitate monthly team meetings, business reviews, training sessions, cooking workshops, and product demonstrations.
• Build and maintain customer and team relationships through attentive service, follow-up, training, and recognition.
• Coordinate team action plans, goal tracking, onboarding support, and engagement activities to help members work toward business goals.
• Create marketing materials and use online platforms and social media to communicate with customers and generate interest.
• Achieved more than $1 million in personal commissionable sales over 20 years and earned 19 consecutive annual incentive trips.

Part-Time Office Administrator - Re/Max West Realty Inc.

(2015-03 - 2025-12)

• Answered telephone calls, scheduled appointments, welcomed visitors, and directed clients and callers to the appropriate staff.
• Responded to daily emails, updated listings, and supported timely office communications.
• Prepared reports as requested by the manager and sales associates.
• Distributed incoming and outgoing mail, faxes, and packages, and helped maintain an organized, professional office environment.

Full-Time Office Administrator - Homelife/Cimerman Real Estate Ltd.

(1992 - 2004)

• Managed day-to-day administrative support, including telephone calls, appointments, email, and listing updates.
• Prepared legal documents, invoices, and receipts, and maintained accurate commission records.
• Handled cheque deposits and supported commission processing and related recordkeeping.
• Coordinated service and communication with solicitors, agents, clients, and office visitors.
• Prepared reports for the sales manager and agents and helped keep office operations running smoothly.

Executive Office Administration Diploma - Seneca College (1990 - 1992)