Neth Maramot
Experience as administrative Assistant and Customer Service Representative
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About
Dedicated and results-driven customer service professional with over 5 years of experience in the business process outsourcing (BPO) industry. Proven ability to boost sales, resolve customer concerns effectively, and support operational processes with accuracy and professionalism. Strong communication and telemarketing skills, with a solid understanding of inbound and outbound call handling, sales strategy, and client satisfaction. Bilingual in English and Filipino.
Experience
Passenger Service Agent at Erik Nielsen Whitehorse International Airport (2024-05 – Present)
- Assist passengers with check-in, boarding, and general airport inquiries.
- Deliver excellent customer service under time-sensitive conditions.
- Ensure smooth and professional travel experiences for guests.
Senior Process Executive at Cognizant Technology Solutions (2020-01 – 2022-05)
- Acted as subject matter expert and supported the training of new employees.
- Handled client inquiries, managed process escalations, and ensured SLA compliance.
- Monitored process efficiency and assisted with improvement initiatives.
Customer Service Representative at Optum Global Services (2019-02 – 2020-01)
- Provided healthcare-related customer support via phone and chat.
- Resolved patient and provider concerns in a professional, empathetic manner.
- Maintained confidentiality and handled sensitive information accurately.
Senior Customer Service Executive at Teleperformance (2016-05 – 2019-01)
- Managed large volumes of customer interactions for international clients.
- Exceeded call handling quotas and contributed to department sales goals.
- Delivered product knowledge and tailored recommendations.
Hybrid Sales Agent at Globe Telecom (2015-07 – 2016-05)
- Conducted outbound calls to market telecom products and services.
- Used upselling techniques to boost client acquisition and product adoption.
Education
Bachelor of Science in Tourism – Centro Escolar University (2005)
Secondary Education – Sta. Teresa College (2001)
Primary Education – Lady Fatima Montessori (1997)
