Director of Health and Wellness (DOC) at Hollyburn House & Parkwood House (Revera) (2019-10 – Present)
Responsible for day-to-day operations of 100 bed community (36 LTC, 34 AL 30 IL). Provide direction and support to 60 staff with 30 direct reports. Manage budget of $4.5M covering nursing supplies, PPE, staffing.
- Communicate with physicians and other medical community members to represent Revera's values in assisting with the serving of residents.
- Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions.
- Work to facilitate individual and team development that drives positive results.
- Assist with recruitment, selection, hiring, orientation, and evaluation of home care site personnel.
- Manage and provide ongoing education, in-service training programs and competency evaluations to improve patient care and employee efficiency for all health care personnel.
- Training the staff on gentle persuasive approaches as a GPA Master Educator.
- Acts as a liaison with various organizations: VCHA, Facility liaison, OAMHT to assure that cooperative, effective professional relationships are developed.
- Model organization's philosophy of customer service by demonstrating responsibility for improvement of operational efficiency, empowering employees to address service issues with knowledge and support and to pervasively communicate the expectations of dedication to both internal and external customer service.
- Lead and supervise the care staff, LPN's and RN's.
- Meet with families and discuss concerns, care conferences, medication reviews.
- Meet with staff and union representation to discuss concerns, practices, investigations and develop resolution plans.
- Participate in staff "huddles" to review new policies, assessment tools, monitoring forms, care plans.
- Ensure residents are cared for, follow up with primary nurses, develop and update care plans, MDS and assessments (depression scale, Braden scale, infection report, fall assessment and follow up).
- Conduct assessments of sudden sickness and end of life residents.
- Participate in management meetings
- Review licensing report, inspections and develop follow up plans for correcting any discrepancies.
- Participate in infection control, training, audits.
- Implemented efficient infection controls the directly affected the outbreak of Covid-19 on two occasions
- Oversaw the audit resulting in an excellent pass
- Directly improved the culture within the Clinical team by providing constant management and results that had previously been absent
Director of Resident Care at Inglewood Affinity (2016-03 – 2019-10)
Responsible for day-to-day operations of this 80 bed, long-term care non-profit facility. Managed 40 direct reports.
- Ensured professional practice standards were effectively deployed, communicated, and monitored.
- Set annual departmental goals and objectives that were congruent with the organization's mission.
- Developed, maintained, and monitored resident-centred care plans and resident health records.
- Ensured resident safety by following all applicable legislations and organizational standards.
- Responsible for all HR business within the nursing and personal care department including recruitment, orientation, performance management, progressive discipline.
- Responsible for the training, coaching, and development of improvement plans of nursing staff as needed.
- Established positive relationships between residents, family members, staff, volunteers, and the community.
Lead Nurse (CRN) at Kinsmen Lodge (2016-05 – Present)
Managed 90 clinical staff including RN's LPNs and HCAs in government funded complex care home with 256 beds across 7 units. (Remained on for casual support)
- Supervised facility during emergencies.
- Assisted registered staff with resident assessments.
- Followed up with MDS, assessments, audits (contingency, falls, wounds).
Mental Health RN at Nicola Lodge (2016-07 – 2020-07)
(Remained on for casual support)
- Provide supervision of staff while administering and assessing the effects of medications.
- Assess, plan, implement and evaluate patient care.
- Conduct assessments, MDS, EMAR.
Palliative Care Community RN at Saint Elizabeth Health Care (2013-11 – 2016)
- Provided holistic nursing care to meet the physical, safety, emotional, and spiritual needs of clients and families in their homes and communities.
Teaching: Post Graduate Nursing Certification & Management Diploma (international educated nurses) at Universal Learning Institute (2013 – 2016)
- Developed course syllabus and prepared class instruction.
- Taught, evaluated and graded student work.
- Provided monthly reports on every student.
- Demonstrated in lab teaching (nursing skills, case simulations).
- Practiced nclex exam prep.
- Reviewed the scope of practice and standards of CRNBC.
RN (contract) at Private Group Home (2010 – 2011)
RN Supervisor at Selkirk Place (2008 – 2012)
RN at Capital Health Hospital (2003 – 2008)
RN at Mount St-Mary Hospital (1999 – 2006)
RCA at Alpha Home Care Services and Paramed (1996 – 1997)
