Mashfik Ahmed
Motivated and customer-focused retail professional with 3+ years of experience in high-volume grocery and retail environments
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About
Motivated and customer-focused retail professional with 3+ years of experience in high-volume grocery and retail environments. Skilled in merchandise stocking, inventory control, FIFO rotation, shelf organization, customer service, and maintaining clean, safe, and efficient sales floors. Strong ability to work in fast-paced team environments while delivering excellent customer experience and supporting daily store operations.
Experience
Senior Customer Service Associate - Amana Super Shop - Dhaka, Bangladesh
(2024-02 - 2026-03)
- Assisted customers with product inquiries and purchase decisions in a fast-paced retail environment.
- Stocked, rotated, and replenished merchandise while removing expired or damaged products.
- Maintained accurate pricing, shelf organization, signage, and product displays.
- Handled customer concerns, returns, and claims according to company procedures.
- Received inventory shipments, completed stock documentation, and supported backroom operations.
- Followed workplace safety, sanitation, and product protection standards.
Sales Associate - Mehedi Mart - Dhaka, Bangladesh
(2022-07 - 2024-01)
- Delivered friendly customer service and assisted shoppers with locating merchandise.
- Maintained clean, organized, and fully stocked shelves and displays.
- Processed cash and card transactions accurately using POS systems.
- Assisted with inventory replenishment and daily store operations.
- Worked collaboratively with team members to maintain store efficiency and cleanliness.
Education
Master of Management - Management - Crandall University
BBA - Business Administration - North South University
