Master D

Experienced business professional with over 20 years of expertise in franchise operations and management across diverse industries. Adept at strategic planning, team leadership, and enhancing operational efficiencies to drive profitability. Proven track record of successfully managing multi-unit franchises and expanding business ventures.

Dynamic and results-oriented entrepreneur experienced in scaling operations, optimizing workflows, and leading cross-functional teams across industries such as retail, food service, and transportation. Highly skilled in financial planning, customer relationship management, and building high-performing teams to drive business growth and profitability.

Operating Owner - Rent-A-Car Company

(2022-01)

Established and managed a car rental business, overseeing daily operations and customer satisfaction.

• Launched a car rental business, including fleet management, marketing, and financial planning.
• Developed and implemented strategies to grow market share and streamline operations.
• Supervised fleet management, marketing, and financial performance.
• Identified market opportunities to expand service offerings and attract diverse clientele.
• Improved customer retention through enhanced service delivery and competitive pricing strategies.

Operating Owner - Torino Grill Franchises

(2015-01)

Successfully launched and operated three restaurant franchises, maintaining profitability and high customer satisfaction.

• Designed and implemented business strategies to boost revenue and optimize resource utilization.
• Cultivated a positive workplace culture by mentoring managers and fostering professional development among staff.
• Trained and led a team of managers and staff to ensure operational excellence.
• Monitored financial metrics and implemented cost-control measures to maximize revenue.

Operating Owner - Subway Franchises

(2006-01)

Managed multiple Subway franchise locations, achieving consistent sales growth and operational efficiency.

• Led marketing campaigns and promotional activities to enhance brand visibility and attract customers.
• Ensured compliance with corporate standards and maintained strong relationships with stakeholders.
• Ensured compliance with franchise standards, health regulations, and operational benchmarks.
• Oversaw recruitment, training, and development of staff.

Operating Owner - Rogers center

(2003-01 - 2009-12)

Directed operations at Rogers Center, focusing on improving customer experience and streamlining operations.

• Enhanced operational efficiency through process improvements and technology integration.
• Built strong relationships with vendors and stakeholders to optimize business partnerships.
• Successfully managed day-to-day activities, including staffing, scheduling, and inventory management.

Bachelor of Business Administration - Université du Québec à Montréal (UQAM) (1999-01 - 2003-12)