Maxi La Runa

Customer Support Specialist with 10+ years of experience delivering technical support and exceptional customer service across banking, government, and remote environments. Skilled in troubleshooting, client communication, and problem solving.

Senior IT Analyst - Banco Provincia de Buenos Aires

(2022-01 - 2026-01)

• Delivered technical and customer support to internal users.
• Resolved hardware, software, network, and account issues.
• Collaborated with cross-functional teams and documented solutions.

IT Support Technician - Central Bank of the Argentine Republic

(2019-01 - 2022-01)

• Provided first-line technical support for hardware, software, and user accounts.
• Assisted users remotely and on-site.
• Installed and configured workstations and business applications.

Customer Support Analyst (Remote) - Grafton

(2018-01 - 2019-01)

• Supported international customers via email and virtual communication.
• Resolved customer inquiries with a customer-first approach.
• Collaborated with internal teams to ensure timely resolution.

Data Researcher (Remote) - One Click Code

(2017-01 - 2018-01)

• Reviewed and validated datasets with high accuracy.
• Performed online research and maintained data quality.
• Worked independently in a remote environment.

Bachelor of Science - Computer Information Technology - National Technological University (UTN) (2008-01 - 2016-01)