Customer Support Specialist
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Motivated and customer-focused IT Services student with hands-on experience in technical support, troubleshooting, customer service, and daily business operations. Skilled in resolving technical issues related to POS systems, Wi-Fi connectivity, printers, and user support while maintaining strong communication and problem-solving skills. Experienced working in fast-paced environments, handling customer interactions professionally, and supporting smooth operations.
Currently seeking opportunities in IT Support, Service Desk, Technical Support, Banking, or Customer Service roles where I can continue developing my technical and professional skills.
Sales Associate / Technical Support Assistance
Soffritto — Calgary, Alberta
June 2024 – Present
Resolved POS, Wi-Fi, printer, and device-related issues to reduce operational downtime
Assisted customers with orders, payments, and issue resolution in a fast-paced environment
Processed high volumes of transactions accurately while maintaining excellent customer service
Supported daily operations by troubleshooting technical and operational problems
Collaborated with team members to maintain efficient workflow and customer satisfaction
Diploma in Information Technology Services
Southern Alberta Institute of Technology
January 2024 – August 2025
