Customer Service Agent Lead
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Operated airport check-in, boarding desk, and services
Operated multiple flight operations programs for Lynx, Swoop, Westjet, Canadian North and Airtransat airlines
Boarded and checked in passengers in a timely fashion to avoid delays
Assisted and directed passengers to correct aircraft
Communicated with the gate agent to fill in times for flight logs
Delivered excellent customer service to provide a good company reputation
Filled out flight, baggage, and delay reports